Terri Martin
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
Verona, VA
09.2021 - 03.2023
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Excelled in every store position and regularly backed up front-line staff.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Monitored employee food handling, safety and uniform requirements.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.
- Communicated with health inspectors during inspections and resolved issues found.
Grill Cook
McDonald's
Verona, VA
07.2017 - 09.2022
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Demonstrated initiative by taking on additional responsibilities during busy periods or when shortstaffed.
- Trained new staff members on grill station operations, resulting in improved overall performance of the team.
- Provided support to crew members, facilitating quick food preparation and delivery.
Industrial Sewing Machine Operator
HDT Global
Buena Vista, VA
07.2014 - 05.2015
- Streamlined the manufacturing process by swiftly completing assigned tasks according to established guidelines and specifications.
- Demonstrated adaptability in adjusting to new product lines or modifications within existing ones–ensuring seamless transitions during changeovers.
- Improved production efficiency by consistently meeting and exceeding daily quotas in sewing operations.
- Increased overall product quality with meticulous attention to detail while operating various types of sewing machines.
- Sustained a clean workspace through diligent organization of materials, tools, and equipment – minimizing potential hazards.
- Assisted in training new employees on proper sewing techniques, equipment usage, and workplace safety protocols .
Cashier/Kitchen Staff Member
Kentucky Fried Chicken
Lexington, VA
06.2013 - 10.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Worked with floor team and managers to meet wide range of customer needs.
Housekeeper
Best Western Plus Hotel
Lexington, VA
04.2013 - 06.2013
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Completed special housekeeping actions such as turning mattresses on set schedule.
Sewing Machine Operator
Sayer Enterprise
Buena Vista, VA
03.2013 - 04.2013
- Maintained an organized work area, ensuring efficient access to tools, materials, and supplies for optimal productivity.
- Produced high-quality garments through careful monitoring of stitch quality and consistency.
- Assisted in training new employees on the operation and maintenance of sewing machines, promoting a supportive work environment.
- Improved product quality by ensuring precise machine settings and accurate stitching techniques.
- Continuously updated knowledge of industry best practices, staying current with advancements in sewing machine technology and techniques.
Education
No Degree - General Studies
Rockbridge County High School
Lexington, VAGED -
Adult Learning Center
Fishersville, VANo Degree - Business Management
South College
Knoxville, TNSkills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Energetic and Enthusiastic
- Quality Assurance
- Flexible Schedule
- Work Planning and Prioritization
- Production Management
- Continuous improvements
Certification
- Serv-Safe
Timeline
Shift Manager
McDonald's
09.2021 - 03.2023
Grill Cook
McDonald's
07.2017 - 09.2022
Industrial Sewing Machine Operator
HDT Global
07.2014 - 05.2015
Cashier/Kitchen Staff Member
Kentucky Fried Chicken
06.2013 - 10.2013
Housekeeper
Best Western Plus Hotel
04.2013 - 06.2013
Sewing Machine Operator
Sayer Enterprise
03.2013 - 04.2013
No Degree - General Studies
Rockbridge County High School
GED -
Adult Learning Center
No Degree - Business Management
South College