Terri Mathis
Mobile,AL
Summary
Accomplished Dispensing Optician with a proven track record at Luxxotica, enhancing customer satisfaction through expert frame selection and precise fittings. Skilled in verifying prescriptions and managing optical orders, I excel in providing personalized eyewear solutions. Demonstrated professionalism and strong communication skills have significantly contributed to a high rate of repeat business and customer trust.
Overview
11
11
years of professional experience
Work History
Dispensing Optician
Luxxotica
01.2016 - 04.2022
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Improved customer satisfaction by providing personalized frame and lens recommendations based on individual needs and preferences.
- Ensured accurate measurements and fitting of eyeglasses, resulting in increased customer comfort and satisfaction.
- Adhered to strict industry standards for quality control, guaranteeing accurate prescription fulfillment for all clients.
- Resolved customer complaints professionally, maintaining high levels of customer satisfaction and trust in our services.
- Managed appointment scheduling efficiently, maximizing daily appointments without compromising patient care or satisfaction.
Optician
Pearl Vision
02.2011 - 07.2016
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Education
High School Diploma -
Andrew Jackson
Jacksonville, FLSkills
- Strong communication skills
- Time management
- Fittings
- Verifying prescriptions
- Professionalism and ethics
- Continuous learning mindset
- Insurance verification
- Retail sales
- Optical orders
- Appointment scheduling
- Record keeping efficiency
- Inventory management
- Frame selection assistance
- Patient testing
Timeline
Dispensing Optician
Luxxotica
01.2016 - 04.2022
Optician
Pearl Vision
02.2011 - 07.2016
High School Diploma -
Andrew Jackson
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