Terri Meyers
Lakeland,FL
Summary
Accomplished Claims Adjuster and Retention Underwriter with over 24 years of experience at GEICO, excelling in claims investigation and advanced communication. Proven track record in enhancing customer satisfaction and efficiently managing complex claims, evidenced by handling 50+ claims monthly and significant fraud prevention. Holds a Florida 442 Claims Adjuster License, showcasing a blend of technical expertise and exceptional service skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Geico
03.2002 - 08.2024
- Examined claims forms and other records to determine insurance coverage.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Answered customer questions regarding deductibles.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Collaborated with legal teams to defend against fraudulent claims, saving company resources and maintaining its reputation.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- I was an underwriter for 10 years
- I was in subrogation/payment recovery for 14 years
- I worked in collections
- I have my 442 adjuster license
- I am a notary
Retention Underwriter
GEICO, Government Employees Insurance
03.2002 - 03.2012
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
- Reviewed and processed uninsured motorist forms
- Worked in customer service at the same time half my day was customer service the other have was underwriting.
Education
High School Diploma -
Rogers High School
Toledo, OH06.1985
Skills
- Claims Investigation
- Highly motivated
- Claims Processing
- Advanced oral and written communication skills
- Insurance policy coverage knowledge
- Florida 442 Claims Adjuster License
- Advanced computer skills
Certification
- Certified notary
Timeline
Claims Adjuster
Geico
03.2002 - 08.2024
Retention Underwriter
GEICO, Government Employees Insurance
03.2002 - 03.2012
High School Diploma -
Rogers High School
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