Terri Rayfield
Pageland,SC
Summary
Dynamic and results-driven professional with extensive experience at Dollar General Market, excelling in customer service and staff training. Proven ability to enhance sales through effective merchandising and maintain inventory accuracy. Strong leadership and problem-solving skills, committed to fostering positive shopping experiences and achieving operational excellence.
Overview
8
8
years of professional experience
Work History
3rd Key Holder
Dollar General Market
Pageland, SC
12.2023 - 03.2026
- Assisted in daily operations, maintaining inventory levels and ensuring product availability.
- Trained new employees on store procedures and customer service standards.
- Implemented effective merchandising strategies to enhance product visibility and sales.
- Managed cash register transactions, ensuring accurate processing of purchases and returns.
- Collaborated with team members to streamline stocking processes and reduce restocking time.
- Addressed customer inquiries and resolved complaints, fostering positive shopping experiences.
- Addressed customer inquiries and concerns promptly, resolving issues effectively to maintain loyalty and satisfaction.
- Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
- Improved sales floor presentation through regular maintenance of product displays, signage updates, and fixture arrangements.
Warehouse Worker
Amazon
Charlotte, NC
03.2021 - 11.2023
- Operated forklifts and pallet jacks to transport merchandise efficiently throughout the warehouse.
- Conducted inventory checks to ensure accuracy and prevent stock discrepancies.
- Assisted in training new employees on safety protocols and operational procedures.
- Streamlined order picking processes, enhancing workflow efficiency and reducing errors.
- Collaborated with team members to meet daily productivity targets consistently.
- Implemented best practices for maintaining cleanliness and organization within work areas.
- Loaded, unloaded, and moved material to and from storage and production areas.
Sales Associate
Badcock Home Furniture
Monroe, NC
04.2018 - 03.2021
- Enhanced customer satisfaction through personalized service and product recommendations.
- Maintained knowledge of furniture features, benefits, and styling trends to assist customers effectively.
- Processed sales transactions accurately using point-of-sale systems to ensure seamless customer experiences.
- Collaborated with team members to achieve monthly sales targets and improve store performance.
- Trained new associates on product knowledge and sales techniques to foster a supportive work environment.
- Resolved customer inquiries and concerns promptly, fostering loyalty and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Lancaster Adult Education
Lancaster2011
Skills
- Effective delegation
- Store maintenance
- Strong leadership
- Customer service
- Cash handling
- Staff training and development
- Alarm systems
- Staff oversight
- Loss prevention strategies
- Bank deposits
- Opening and closing coordination
- Drawer counting
- Store recovery processes
- Willingness to learn
- Multitasking and prioritizing
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Adaptability and flexibility
- Store operations
- Inventory and stocking
- Computer proficiency
Timeline
3rd Key Holder
Dollar General Market
12.2023 - 03.2026
Warehouse Worker
Amazon
03.2021 - 11.2023
Sales Associate
Badcock Home Furniture
04.2018 - 03.2021
High School Diploma -
Lancaster Adult Education