Terri Robinson
Grove City,OH
Summary
Accomplished professional with expertise in customer relationship management and conflict resolution, honed at Discover Card Services. Proven track record in enhancing customer satisfaction and optimizing account reconciliation processes. Adept at utilizing QuickBooks for precise account monitoring, driving a 20% improvement in payment timeliness. Skilled in fostering strong client relationships to boost repeat business.
Overview
36
36
years of professional experience
Work History
Customer Service Representative
Capital City Appliance Service
Columbus, 43204
09.2007 - 07.2025
- Accounts Payable, Receivable and monitoring technicians for active ticket dispatch.
- Assisted customers with appliance troubleshooting and repair inquiries.
- Processed service requests through phone and online channels efficiently.
- Coordinated scheduling of technician appointments for appliance repairs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
Collections Agent
A.R.T. Enterprise
Columbus, 43228
02.2000 - 06.2007
- Managed customer accounts to ensure timely payment and resolution of outstanding balances.
- Utilized billing software to track payment statuses and update account information accurately.
- Resolved customer inquiries and disputes related to collection processes and payments.
- Conducted regular follow-ups with clients on overdue accounts to encourage prompt payment.
Senior Collections Representative
Discover Card Services
Columbus, 43232
06.1989 - 01.2000
- Collaborated with team members to resolve complex collection issues effectively.
- Reviewed account documentation for accuracy and compliance with policies.
- Trained new representatives on best practices in collections and customer service.
- Investigated customer financial situations for potential solutions or resolutions.
- Handled incoming telephone inquiries from customers regarding their accounts.
- Utilized skip tracing techniques to locate missing debtors when necessary.
Education
High School Diploma -
St. Clairsville Hight School
Saint Clairsville, OH06-1982
Accounting And Data Processing - Accounting And Finance
Belmont Career Center
Saint Clairsville, OH06-1982
Skills
- Customer relationship management
- Appliance troubleshooting
- Service request processing
- Technician scheduling
- Account monitoring
- Conflict resolution
- QuickBooks
- Attention to detail
- Collections
- Account reconciliation
- Statement review
Timeline
Customer Service Representative
Capital City Appliance Service
09.2007 - 07.2025
Collections Agent
A.R.T. Enterprise
02.2000 - 06.2007
Senior Collections Representative
Discover Card Services
06.1989 - 01.2000
High School Diploma -
St. Clairsville Hight School
Accounting And Data Processing - Accounting And Finance
Belmont Career Center
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