Terri Schultz
Spokane,WA
Summary
Dedicated and experienced dental practice manager with over 20 years of progressive leadership in dental healthcare. Skilled in team management, patient relations, compliance, scheduling, and streamlining office operations to ensure the highest standards of patient care. Proven success in guiding teams, improving efficiency, and supporting both general dentistry and specialty practices.
Professional with background in healthcare management, bringing valuable experience in streamlining operations and boosting clinic performance. Known for fostering collaborative team environment and driving quality improvements. Dependable and adaptable, excelling in dynamic settings with focus on patient care and staff development.
Overview
26
26
years of professional experience
Work History
Practice Manager
Access Endodontics Specialist
01.2012 - 01.2025
- Directed daily operations of a specialty endodontic practice, overseeing administrative and clinical support functions.
- Managed staff recruitment, onboarding, training, and performance evaluations.
- Implemented policies and workflows to enhance patient experience and operational efficiency.
- Oversaw financial management including billing, collections, accounts receivable, and expense control.
- Ensured compliance with HIPAA, OSHA, and state dental board regulations.
- Coordinated provider schedules, referral management, and patient flow for optimal productivity.
- Fostered a culture of teamwork, accountability, and professional growth.
Dental Support Supervisor
Community Health Association of Spokane
01.2006 - 01.2012
- Supervised dental support staff across a multi-provider, community-based dental program.
- Developed and monitored schedules to ensure adequate coverage for high-volume patient care.
- Coordinated with dentists, hygienists, and assistants to support smooth clinical operations.
- Monitored supply inventory, ordering, and cost management.
- Assisted with training initiatives for new staff and student externs.
- Supported compliance audits and quality improvement initiatives.
- Contributed to patient care coordination with a focus on underserved populations.
Lead Dental Assistant
Tyack Dental Group
01.1999 - 01.2006
- Served as lead dental assistant in a busy general dentistry practice.
- Assisted chairside with dental procedures including restorative, prosthodontic, surgical, and preventive care.
- Trained and mentored junior assistants and support staff.
- Managed sterilization protocols, supply ordering, and operatory readiness.
- Provided patient education on treatment plans, oral hygiene, and post-operative care.
- Supported front office tasks including scheduling, insurance verification, and patient records.
Education
Bachelor’s - Business
Spokane Community College
Spokane, WA08.2025
Expanded Functions Auxiliary Dental Assistant - EFDA
Spokane Community College
Spokane, WACertified Dental Assistant, Registered Dental Assistant, Expanded Functions Dental Assistant - undefined
Portland Community College
Portland, OR01.2001
Associate of Arts - AA
Lower Columbia College
Longview, WA01.2001
Skills
- Dental Practice Management
- Staff Training & Supervision
- Patient Relations & Customer Service
- Compliance (HIPAA, OSHA)
- Scheduling & Workflow Optimization
- Billing, Insurance, and Financial Oversight
- Inventory & Supply Management
- Leadership & Team Building
- Recruitment and hiring
- Patient relations
- Budget planning
- Schedule and workflow management
- Inventory and budget management
- Problem-solving abilities
- Adaptable and flexible
- Patient education
- Relationship building
Timeline
Practice Manager
Access Endodontics Specialist
01.2012 - 01.2025
Dental Support Supervisor
Community Health Association of Spokane
01.2006 - 01.2012
Lead Dental Assistant
Tyack Dental Group
01.1999 - 01.2006
Expanded Functions Auxiliary Dental Assistant - EFDA
Spokane Community College
Certified Dental Assistant, Registered Dental Assistant, Expanded Functions Dental Assistant - undefined
Portland Community College
Associate of Arts - AA
Lower Columbia College
Bachelor’s - Business
Spokane Community College
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