Terri Stanford
Columbus,OH
Summary
Recent Criminal Justice graduate. Possessing strong management and administrative abilities. Noted for exceptional problem solving and communication skills. Seeking to jumpstart new career with a reputable organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Agent
United Healthcare
Columbus, OH
10.2017 - 12.2021
- Maintained high standards of customer service by building relationships with clients.
- Reported policy changes and company conditions affecting customer satisfaction.
- Tracked progress of all outstanding insurance claims.
- Calculated quotes and educated potential clients on insurance options.
- Scanned, received and sent faxes to appropriate departments, including insurance claims, co-pay assistance information and patient documentation.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
Insurance Coordinator
USI Affinity
Columbus, Ohio
04.2015 - 04.2017
- Filed and tracked insurance claims and communicated claims status to patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Reviewed accounts receivable reports, insurance contracts and weekly and monthly financial reports.
- Posted payments to accounts and maintained records.
- Observed strict procedures to protect sensitive patient information, including medical records and payment data.
Fulfillment Specialist
Teleperformance
Columbus, Ohio
07.2012 - 02.2015
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Trained team members on performance metrics and consumer behavior identification.
- Read, analyzed and interpreted complex procedures and regulations while drafting general correspondence to facilitate administrative processes.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Case Manager Intern
Job And Family Services
Columbus, Ohio
10.2010 - 05.2012
- Worked with clients to improve life choices and maximize benefits of programs.
- Explained medical care options to help families make informed healthcare decisions.
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Conducted interviews with participants to assess eligibility.
Education
Bachelor of Science - Criminal Justice Administration
Franklin University
Columbus, OH12.2022
Associate of Science - Criminal Justice
Columbus State Community College
Columbus, OH08.2021
GED -
Adult And Community Education, Columbus City Schools
Columbus, OH04.2017
Skills
- Client Interviews
- Critical Thinking
- Administrative Functions
- Verbal and Written Communication
- Time Management
- HIPAA Compliance
- Crisis Intervention Techniques
- Mental Health Disorders Knowledge
- 12-Steps Program Familiarity
- Caseload Management
- Active Listening
- Microsoft Office
Certification
- Licensed Life and Health Insurance
- Licensed Property and Casualty
Timeline
Insurance Agent
United Healthcare
10.2017 - 12.2021
Insurance Coordinator
USI Affinity
04.2015 - 04.2017
Fulfillment Specialist
Teleperformance
07.2012 - 02.2015
Case Manager Intern
Job And Family Services
10.2010 - 05.2012
Bachelor of Science - Criminal Justice Administration
Franklin University
Associate of Science - Criminal Justice
Columbus State Community College
GED -
Adult And Community Education, Columbus City Schools
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