Terri Stovall
Haines City
Summary
Detail-oriented professional with a solid background in transaction processing and cash management. Known for exceptional time management and customer service skills, contributing to higher retention rates and team development.
Overview
15
15
years of professional experience
Work History
Universal Banker
FirstBank
Murfreesboro, TN
01.2016 - 03.2026
- Managed customer transactions efficiently, ensuring compliance with banking regulations and policies.
- Developed strong customer relationships through personalized service and financial product education.
- Trained new staff on operational procedures and customer service best practices to enhance team performance.
- Analyzed customer needs to recommend tailored financial solutions, increasing overall satisfaction and retention rates.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Facilitated branch operations while ensuring adherence to all federal and state regulations and bank policies.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives.
Teller Manager
FirstBank
Lynchburg, TN
01.2016 - 09.2024
- Supervised daily operations and staff performance to ensure exceptional customer service.
- Coordinated cash management processes, ensuring accuracy in transactions and reporting.
- Developed and maintained operational policies to enhance compliance with banking regulations.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Ensured compliance with federal regulations and bank policies by conducting regular audits of teller transactions and cash drawers.
- Improved customer satisfaction by efficiently addressing and resolving account-related inquiries.
Teller
U.S. Bank
Tullahoma, TN
09.2011 - 01.2016
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Assisted clients with account inquiries, providing exceptional service to enhance customer satisfaction.
- Managed cash drawer operations, maintaining accurate cash balances throughout the workday.
- Trained new tellers on operational procedures and customer service best practices, fostering team development.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
Education
Certificate of Business System Technology - Accounting
Tennessee College of Applied Technology
Shelbyville, TN06-2010
High School Diploma -
Franklin County High School
Winchester, TN05-1994
Skills
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
- Time management
- Decision-making
- Wire transfers
- Transaction processing
Timeline
Universal Banker
FirstBank
01.2016 - 03.2026
Teller Manager
FirstBank
01.2016 - 09.2024
Teller
U.S. Bank
09.2011 - 01.2016
Certificate of Business System Technology - Accounting
Tennessee College of Applied Technology
High School Diploma -
Franklin County High School