TERRI-T'ERA HARDY
Rancho Cucamonga
Summary
Result driven Customer Service Representative with experience supporting customers, processing orders, coordinating with internal departments and resolving issues efficiently. Skilled in handling high-volume communications via phone and email, maintain accurate records and delivering excellent customer experiences. Known for professionalism, problem-solving abilities and consistently meeting performance expectations while working in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Arlon EMD
Rancho Cucamonga, Ca
10.2025 - Current
- Ensuring customer satisfaction and providing professional customer support.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Processing orders, forms, applications and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Coordinating with colleagues as necessary.
Member Experience Advisor
Nations Benefits
Costa Mesa, Ca
12.2021 - 08.2025
- Completing inbound/outbound calls to further assist members in regards to their needs or the needs of the clients we serve.
- Research and resolve inquiries from internal/external customers including Enrollment, eligibility, ID cards, clinic changes, demographic changes, benefit coverage, claims, payments, member reimbursement, and demonstrated knowledge of CAG policies, procedures, and regulations.
- Answer, find a resolution, track and document telephone calls from members and providers in a timely and professional manner.
- Following the workflows and appropriate data capture in appropriate systems
- Ensuring that callers feel comfortable and ensuring that there is always empathy there.
- Apply software, databases, scripts, and tools fittingly.
- Meet or exceed call center metrics while providing excellent consistent customer service.
Call Center Representative
Metagenics
Aliso Viejo, Ca
01.2020 - 06.2021
- Provided background information regarding vitamins, protein powders and supplements.
- Placed orders over the phone for patients and doctors as well as answered questions for doctors and patients regarding their orders.
- Created accounts and portals for doctors.
- Performs operational duties such as research, reporting and account reconciliation.
- Had one on one phone sessions with doctors to show them how to use the website.
- Accurately processed all mail requested items.
- Stayed up to date with the products, services, procedures, new developments, and knowledge of the competition and their products.
Education
X-RAY/ MA -
Modern Technology
Fountain Valley, CA11-2024
Skills
- Active listening
- Microsoft Office Suite
- Customer service
- Data entry
- Follow-up skills
- CRM software proficiency
Timeline
Customer Service Representative
Arlon EMD
10.2025 - Current
Member Experience Advisor
Nations Benefits
12.2021 - 08.2025
Call Center Representative
Metagenics
01.2020 - 06.2021
X-RAY/ MA -
Modern Technology