Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terri Thomas

Wesley Chapel,FL

Summary

Skilled in diagnostics and troubleshooting, excel in telecommunications, evidenced by impactful roles at Verizon Communications Inc. Demonstrating superior customer service and problem-solving abilities, enhanced operational efficiencies and customer satisfaction.

Overview

31
31
years of professional experience

Work History

Overnight Stocker

Walmart
02.2022 - 02.2024
  • Stocked designated items on shelves, end caps and displays.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Kept work areas neat, clean and free from debris.
  • Expedited store opening preparation, completing all assigned tasks before business hours commenced each morning.
  • Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
  • Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.

Central Office Technician

Verizon Communications Inc
03.1998 - 09.2021
  • Accept all incoming calls from network forces and customer vendor.
  • Track, Analyze and review trouble reports.
  • Test circuits for continuity between IOF and outside plant facilities.
  • Perform test, analyze data and interpret manuals and wiring diagrams to locate and clear trouble conditions in analog, data and high capacity circuits
  • Updated and maintained quality log notes.

Service Technician

Verizon Communications Inc
01.1993 - 03.1998
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Evaluated customer communication needs and promoted the sale of company products and services.
  • Provided face to face customer contact.

Education

High School Diploma -

Northwestern High School
Hyattsville, MD
05-1983

Skills

  • Diagnostics and troubleshooting
  • Telecommunications expertise
  • Customer service
  • Problem-solving abilities
  • Multitasking Abilities
  • Troubleshooting skills
  • Detail orientation
  • Safety awareness
  • Documenting job tickets

Timeline

Overnight Stocker

Walmart
02.2022 - 02.2024

Central Office Technician

Verizon Communications Inc
03.1998 - 09.2021

Service Technician

Verizon Communications Inc
01.1993 - 03.1998

High School Diploma -

Northwestern High School

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Terri Thomas