Terri Thomas
Longview
Summary
Dedicated legal support worker brings research, recordkeeping and file management abilities. Accurate, detail-oriented and thorough in handling critical documentation. Keeps schedules organized and facilitates timely communication between parties.
Overview
18
18
years of professional experience
Work History
Provider Services Advocate / Hybrid Team Lead
Blue Cross Blue Shield Of Texas
Marshall
08.2014 - Current
- Verified accuracy of submitted documentation prior to processing claims or services rendered.
- Collaborated with team members to identify process improvement opportunities that could increase efficiency or reduce costs.
- Strengthened customer retention by offering discount options.
- Analyzed reports generated from the system to ensure timely submission of claims and accurate reimbursement amounts.
- Assisted customers in navigating the online portal for self-service requests.
CPAP Coordinator
American HomePatient
Longview
09.2011 - 01.2014
- Processed orders for medical supplies and lab equipment.
- Facilitated referrals for home sleep studies when indicated by clinician.
- Maintained detailed records of all patient interactions including follow-up notes.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Educated patients on proper cleaning techniques for their equipment.
Sales Representative
Convergys
Longview
06.2009 - 06.2011
- Generated new sales leads through cold calling and networking activities.
- Posed as models for advertising, artistic creation and display of goods.
- Maintained accurate records of all sales and prospecting activities.
- Greeted and assisted customers to foster positive experiences.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Tax Preparer
Jackson Hewitt
Lone Star
12.2008 - 05.2009
- Advised clients on tax planning strategies to minimize liabilities and maximize returns.
- Filed electronically through approved software programs.
- Prepared and filed federal and state income tax returns for both individuals and small businesses, ensuring accuracy and compliance with current tax laws.
- Managed multiple tax preparation projects simultaneously, ensuring timely completion and filing.
- Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
Customer Service Representative
Sitel
Longview
06.2007 - 08.2008
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained a high level of professionalism when dealing with difficult customers.
- Surpassed sales goals through implementation of successful marketing strategies.
- Answered customer inquiries via phone, email, and chat.
Education
High School Diploma -
Jefferson High School
Jefferson, TX05.2007
Mass Communication
Wiley University
Marshall, TXSkills
- Claims processing
- Insurance verification
- Customer retention
- Documentation accuracy
- Patient education
- Customer service
- Team collaboration
- Process improvement
- Sales strategies
- MS office
- Effective multitasking
Affiliations
- Society of Women Engineers
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documented and resolved billing which led to special projects.
Timeline
Provider Services Advocate / Hybrid Team Lead
Blue Cross Blue Shield Of Texas
08.2014 - Current
CPAP Coordinator
American HomePatient
09.2011 - 01.2014
Sales Representative
Convergys
06.2009 - 06.2011
Tax Preparer
Jackson Hewitt
12.2008 - 05.2009
Customer Service Representative
Sitel
06.2007 - 08.2008
High School Diploma -
Jefferson High School
Mass Communication
Wiley University