Courtney Walker
Spring Hill,FL
Summary
Dynamic Patient Care Technician with proven expertise in multitasking and patient education, honed at AllianceRx Walgreens Pharmacy. Excelled in medication administration and empathetic patient care, significantly enhancing patient experience. Skilled in claims processing and organizational tasks, adept at fostering strong relationships through effective communication. Demonstrated leadership in training staff and leveraging technology for remote coaching.
Overview
2
2
years of professional experience
Work History
Patient Care Advocate (Team Lead)
AllianceRx Walgreens Pharmacy
Spring Hill, FL
05.2023 - Current
- Coordinated medication distribution for patients.
- Confirmed copay and coinsurance details.
- Resolved discrepancies related to benefit verification and order processing.
- Safeguarded confidential patient information.
- Supported manager in coaching employees and facilitating job training through Microsoft Teams and Zoom.
Education
High School Diploma -
Nature Coast Technical High School
Spring Hill, FL05-2017
Skills
- Multitasking
- Patient care
- Organizational skills
- Patient education
- Claims processing
- Relationship building
- Medication administration
- Documentation
- Empathy display
- Scheduling
Timeline
Patient Care Advocate (Team Lead)
AllianceRx Walgreens Pharmacy
05.2023 - Current
High School Diploma -
Nature Coast Technical High School
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