Veranique D. Pruitt
Chicago,IL
Summary
Healthcare professional prepared for patient care advocacy roles. Extensive background in resolving patient issues and coordinating care with medical teams. Focused on team collaboration and adapting to changing needs, with proven skills in effective communication and empathy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Patient Care Advocate
9amHealth
Remote
01.2026 - Current
- Setting goals, tracking results, providing constructive feedback, and facilitating professional development.
- Acting as a bridge between upper management and team, ensuring transparent communication.
- Guiding and motivating team to work efficiently.
- Monitoring performance, reviewing results, and taking corrective action.
- Handling payrolls, documentation, and reporting.
- Handling escalations working closely with the client success team.
Patient Care Advocate
9amHealth
Remote
11.2024 - 01.2026
- Advocated for patient needs, ensuring timely access to care and resources.
- Coordinated communication between patients, healthcare providers, and insurance companies.
- Developed educational materials to enhance patient understanding of treatment options.
- Implemented feedback mechanisms to improve patient satisfaction and service delivery.
Lead Pharmacy Technician
CVS Health
Remote, IL
09.2021 - 01.2024
- Led a team of thirty-one high-performing pharmacy technicians with center of excellence medications.
- Improved patient satisfaction by 20%, addressing concerns and answering questions regarding medications and health conditions.
- Enhanced pharmacy efficiency by streamlining prescription processing with accurate data entry, correct calculated dosage, and verification of patient information.
- Established strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarification, ICD 10 codes, and prior authorizations.
- Managed and updated patient profiles, including allergies, medication history, and insurance information.
- Collaborated with pharmacist to promptly clear problematic prescriptions ensuring timely medication distribution.
Lead Claim Resolution Specialist
CVS Health
Remote, IL
08.2019 - 09.2021
- Elevated to Lead Pharmacy Technician for excellent customer service, impressive performance, and handling escalations.
- Improved monthly claims accuracy from 76% to 92.7%.
- Achieved financial targets and reduced outstanding debt by resubmitting edited or denied claims.
- Settled high volume complex claims in accordance with insurance policies.
- Reached 80% decrease in claim processing errors, through conducting comprehensive investigations and precise policy interpretation.
Claim Resolution Specialist II
CVS Caremark
Mount Prospect, IL
08.2017 - 08.2019
- Successfully managed complex pharmacy claims tasks resulting in promotion to Lead Pharmacy Claim Specialist.
- Resolved 95% of client investigation cases in timely manner saving company excessive cost in fines.
- Identified inconsistencies and malfunctions through quality control oversight.
- Primary point of contact for providing investigation reports for claim review and adjustments.
Specialty Pharmacy Service Representative
CVS Caremark
Mount Prospect, IL
12.2015 - 08.2017
- Demonstrated exemplary proficiency in managing intricate responsibilities leading to a well-deserved elevation to the role of Claim Resolution Specialist II.
- Managed high volume of inbound calls processing average of 85 to 90 calls daily with 93% first call resolution rate.
- Played key role with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Oversaw customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Education
Certified Registered Medical Assistant -
Illinois School of Health Careers
01-2011
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University of Illinois at Chicago
01-2004
Diploma - undefined
DuSable High School
01-2002
Skills
- Customer Relations
- Regulatory Compliance
- Problem Solving
- Process Improvement
- Excellent oral and written communication
- Medical Terminology
- Team Collaboration
- Issue Research
- Multitasking
- Proficient with computers and Microsoft Office
Certification
- Certified Pharmacy Technician (CPHT) - National Healthcareer Association (NHA)
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA)
Timeline
Lead Patient Care Advocate
9amHealth
01.2026 - Current
Patient Care Advocate
9amHealth
11.2024 - 01.2026
Lead Pharmacy Technician
CVS Health
09.2021 - 01.2024
Lead Claim Resolution Specialist
CVS Health
08.2019 - 09.2021
Claim Resolution Specialist II
CVS Caremark
08.2017 - 08.2019
Specialty Pharmacy Service Representative
CVS Caremark
12.2015 - 08.2017
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University of Illinois at Chicago
Diploma - undefined
DuSable High School
Certified Registered Medical Assistant -
Illinois School of Health Careers