Shammorrow Caesar
Patient Care Advocate
Buna,TX
Summary
Experienced professional in patient care with a strong background in advocacy and support services. Demonstrates a track record of delivering impactful results through effective team collaboration and adaptability to evolving needs. Proficient in patient communication, conflict resolution, and navigating complex healthcare systems. Recognized for reliability, empathy, and a steadfast commitment to achieving positive outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Advocate/Team Resolution Leader
Alorica
04.2021 - 11.2024
- Take Inbound/Outbound calls and schedule medications.
- Transfer over to the correct nurse and pharmacy department when needed for patients who had medication questions and missed dosage counseling.
- Submit urgent request to expedite the shipment of medication to Physician office and physical address of patients. Along with input, prior authorization, co pay assistance, and insurance information.
- Advocated for patient needs, ensuring timely access to healthcare resources and services.
- Developed tailored care plans in collaboration with healthcare providers and patients.
- Problem resolved issues within the patient account, documented with accuracy to ensure that that the account was clear, concise, and complete with satisfaction.
Medical Assistant/Front Desk Medical Receptionist
CWHBC -Center For Women's Health & Birth Care
06.2019 - 09.2021
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Managed scheduling and follow-up appointments, streamlining clinic operations for improved efficiency.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Medical Assistant
Diagnostic Clinic Medical Group
10.2014 - 12.2016
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Assist Physician with nursing home rounds.
Education
Certification Diploma - Medical Office Specialist
Kaplan College
05-2011
High School Diploma -
Buna High School
Buna, TX05-2002
Skills
- Claims administration
- Behavioral regulation
- Comprehensive care evaluation
- Expertise in HIPAA standards
- Client information organization
- Adherence to organizational standards
- Insurance operations
- Coordinated scheduling expertise
- Care plan coordination
- Proficient in managing multiple tasks
- Effective organizational skills
- Direct patient support
- Organizational skills
- First aid and safety
- Patient care
- Multitasking
- Problem-solving
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Quality Assurance scores above 90's range with high patient care and proformance on calls.
- Team management skills with Experience.
- Supervised team of 16-20 staff members.
- Conducted team meetings
Certification
Medical Office/Billing Specialist
Education and Training
CPR trained and certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsTeam Building / Company RetreatsPaid sick leave401k matchPaid time offFlexible work hoursPersonal development programsStock Options / Equity / Profit SharingQuote
If you are not willing to risk the usual, you will have to settle for the ordinary.
Jim Rohn
Timeline
Patient Care Advocate/Team Resolution Leader
Alorica
04.2021 - 11.2024
Medical Assistant/Front Desk Medical Receptionist
CWHBC -Center For Women's Health & Birth Care
06.2019 - 09.2021
Medical Assistant
Diagnostic Clinic Medical Group
10.2014 - 12.2016
Certification Diploma - Medical Office Specialist
Kaplan College
High School Diploma -
Buna High School
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