Michael White
Clearwater
Summary
Detail-oriented Commercial Claims Adjuster specializing in complex non-injury liability claims, emphasizing compliance and client satisfaction. Drove on-time deliverables while reducing claim cycle times and minimizing exposure costs. Expertise in coverage analysis, negotiation, and settlement resolution, enhancing operational efficiency and fostering strong client relationships.
Overview
13
13
years of professional experience
Work History
Team Leader Manager
LENSCRAFTERS, Luxottica Group
Tampa
01.2026 - Current
- Trained and mentored team members on product knowledge and sales techniques to enhance customer engagement.
- Managed daily operations to ensure efficient customer service and support.
- Resolved customer inquiries and issues promptly, fostering satisfaction and loyalty among clientele.
- Oversaw inventory management, ensuring optimal stock levels and organized presentation for improved sales.
- Implemented visual merchandising standards to enhance store presentation and appeal.
- Coordinated team schedules to meet operational needs and promote work-life balance.
- Conducted regular performance evaluations to provide constructive feedback and guidance.
- Provided guidance, coaching, and feedback to team members.
- Collaborated with upper management on strategic initiatives for store performance improvement.
COMMERCIAL/LIABILITY CLAIMS ADJUSTER
Nationwide Insurance
09.2022 - Current
- Managed 40+ claims, ensuring timely liability resolutions and adherence to policy compliance.
- Investigate, assess coverage, and negotiate settlements with legal and underwriting teams.
- Collaborated with legal and underwriting teams to deliver thorough coverage assessments and successful resolutions.
- Drafted detailed reports on claim findings and settlement outcomes to facilitate informed decision-making.
- Optimize workflows, reducing resolution time and boosting client satisfaction.
- Achieve 95% on-time deliverables, exceeding customer satisfaction targets.
STORE MANAGER / OPTICIAN
True Eye Experts
Tampa
08.2020 - 03.2023
- Managed store operations, enhancing efficiency and boosting staff retention by 15%.
- Led sales team to surpass targets with strategic promotions, boosting regional performance.
- Implemented a customer loyalty program that increased repeat purchases, driving substantial growth in overall sales.
- Trained team in customer satisfaction techniques, elevating service quality.
- Analyzed customer feedback to fine-tune service delivery, resulting in marked improvements in customer satisfaction ratings.
- Developed a training program for new hires, improving onboarding efficiency and fostering a culture of excellence among staff.
- Fostered team environment through regular training sessions, enhancing product knowledge and driving sales performance.
- Ensured policy compliance, mitigating risks and maintaining operational standards.
OPTICAL SALES LEAD / OPTICIAN
Bright Eyes
Tampa
02.2017 - 08.2020
- Drove sales of company products and services through strategic customer meetings.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Engaged casual shoppers to inform them about featured products and recommend merchandise, resulting in increased sales opportunities.
- Utilized social media platforms to engage with customers and promote products.
- Prepared detailed forecasts for future sales volumes based on past trends.
- Conferred with management to provide insights on operations and promotions based on customer preferences and purchasing habits.
- Recruited, hired and trained new hires to optimize profitability.
- Recognized security risks to properly handle situations.
FACILITATOR
ResCare Workforce Plus
Orlando
01.2015 - 12.2016
- Facilitated empowering workshops for job seekers, enhancing participant confidence and engagement.
- Developed and led effective training programs, boosting participant success rates.
- Collaborated with local partners to expand job opportunities, increasing access for diverse job seekers.
- Cultivated relationships with local businesses to create job opportunities, supporting community development.
- Developed personalized coaching strategies for participants, enabling them to overcome barriers and achieve career aspirations.
- Oversaw logistics and reporting, enhancing program efficiency and engagement.
PARALEGAL
Department of Health and Human Services
Tallahassee
04.2013 - 12.2014
- Conducted legal research to support litigation, enhancing case preparation efficiency.
- Drafted legal documents for government cases, ensuring compliance and accuracy.
- Streamlined case management using digital tools, enhancing organization and facilitating faster access to case information.
- Streamlined document retrieval processes, enhancing case preparation speed and contributing to timely legal resolutions.
- Analyzed complex legal data to identify trends, informing strategic decisions and contributing to favorable case outcomes.
- Collaborated with attorneys to develop case strategies, enhancing legal arguments and promoting a unified team approach.
Education
BBA - Business Administration
Florida A&M University
Tallahassee, FLSkills
- Commercial Claims Management
- Claims administration
- Coverage negotiation
- Policy Interpretation
- Policy compliance
- Regulatory Compliance
- Risk Evaluation
- Negotiation
- Client management
- Client Relations
- Stakeholder Engagement
- CRM Systems
- Microsoft Office
- Information Management
- Effective communication
- Conflict Resolution
Additional Information
6-20 All Lines Adjuster License, Microsoft Office Suite (Excel, Word, PowerPoint, Teams), CRM Systems, Claims Management Software, Remote Collaboration & Documentation Tools
Timeline
Team Leader Manager
LENSCRAFTERS, Luxottica Group
01.2026 - Current
COMMERCIAL/LIABILITY CLAIMS ADJUSTER
Nationwide Insurance
09.2022 - Current
STORE MANAGER / OPTICIAN
True Eye Experts
08.2020 - 03.2023
OPTICAL SALES LEAD / OPTICIAN
Bright Eyes
02.2017 - 08.2020
FACILITATOR
ResCare Workforce Plus
01.2015 - 12.2016
PARALEGAL
Department of Health and Human Services
04.2013 - 12.2014
BBA - Business Administration
Florida A&M University