Michael White
Clearwater,FL
Summary
Experienced Claims Adjuster managing commercial lines claims from FNOL to resolution in high-volume settings. Expertise in coverage analysis, liability determination, and settlement negotiation ensures compliance and reduced claim cycle times. Strong focus on decision-making and customer communication enhances claims resolution efficiency while maintaining industry regulations.
Overview
19
19
years of professional experience
Work History
Team Leader Manager
LensCrafters
Tampa, FL
02.2026 - Current
- Led team meetings to discuss performance metrics and operational strategies.
- Trained new staff on customer service protocols and sales techniques.
- Resolved customer inquiries and complaints, ensuring high satisfaction rates.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
Liability Claims Adjuster- Commercial Lines
Nationwide
Remote
08.2022 - 09.2025
- Manage 60+ commercial auto, GL, and BOP claims from FNOL through resolution, maintaining 95% on-time claim completion
- Perform coverage analysis and policy interpretation to determine liability and exposure, supporting accurate and compliant claim decisions
- Conduct investigations including recorded statements, police reports, and documentation review, improving liability accuracy and resolution efficiency
- Negotiate settlements and coordinate with legal, underwriting, and third parties to resolve claims efficiently while controlling costs
- Maintain detailed and compliant claim files within claims systems, ensuring audit readiness and regulatory compliance
- Identify risk exposure and implement cost containment strategies, reducing overall claim impact and loss severity
Additional Experience (Condensed)
Store Manager / Facilitator / Paralegal
01.2007 - 03.2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
BBA - Business Administration
Florida Agricultural And Mechanical University
Tallahassee, FLSkills
- Commercial Auto GL BOP Claims
- Coverage Analysis & Policy Interpretation
- Liability Investigation & Determination
- Claims lifecycle
- Settlement Negotiation
- Subrogation & Recovery
- High-volume claims
- Exposure Evaluation
- Comparative Negligence
- Regulatory Compliance
- Guidewire / ClaimCenter (if applicable)
- Microsoft Office
Timeline
Team Leader Manager
LensCrafters
02.2026 - Current
Liability Claims Adjuster- Commercial Lines
Nationwide
08.2022 - 09.2025
Additional Experience (Condensed)
Store Manager / Facilitator / Paralegal
01.2007 - 03.2023
BBA - Business Administration
Florida Agricultural And Mechanical University
Certifications & Licenses
6-20, Florida All Lines Adjuster License