Terri Turner
Wichita Falls,,TX
Summary
Accomplished professional with a proven track record at Gentrys Embroidery & Specialty Advertising, enhancing customer satisfaction and streamlining operations. Expert in office management and customer service, I excel in strategic planning and relationship building, significantly contributing to business growth and operational efficiency. Dedicated Account
Service Representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
22
22
years of professional experience
Work History
Front Office Receptionist
Gentrys Embroidery & Specialty Advertising
05.2022 - 02.2024
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
Owner & Manager
Twice Shy Gift & Resale Boutique
01.2019 - 01.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Business Co-Owner
All Bright Carpet & Upholstery Cleaning
02.2002 - 03.2016
- Secured valuable contracts by delivering persuasive presentations to prospective clients that illustrated the unique benefits of partnering with our business.
- Boosted company revenue by identifying and pursuing new business opportunities, forging strategic partnerships, and expanding product offerings.
- Enhanced customer satisfaction by ensuring timely delivery of high-quality products and services while maintaining open lines of communication for feedback.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
Education
Associate of Arts - Business/Public Relations -
Midwestern State University
Wichita Falls, TXAssociate of Arts - Public Relations
Midwestern State University
Wichita Falls, TX05.1976
Skills
- Telephone skills
- Appointment Scheduling
- Verbal and written communication
- Problem-solving skills
- Time Management
- Document Control
- Cash Handling
- Correspondence distribution
swimming, motorcycing
I enjoy swimming and exercising with my Labrador retriever. I occasionally ride motorcycles and always being in the out of doors. I thoroughly enjoy working in my lawn and gardening.
Timeline
Front Office Receptionist
Gentrys Embroidery & Specialty Advertising
05.2022 - 02.2024
Owner & Manager
Twice Shy Gift & Resale Boutique
01.2019 - 01.2022
Business Co-Owner
All Bright Carpet & Upholstery Cleaning
02.2002 - 03.2016
Associate of Arts - Business/Public Relations -
Midwestern State University
Associate of Arts - Public Relations
Midwestern State University
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