Terri Urbanek
Longview
Summary
Dedicated professional with expertise in customer service, employee training, and effective communication. Proven ability to resolve inquiries, enhance team performance, and ensure customer satisfaction.
Overview
19
19
years of professional experience
Work History
Academy Trainer
Neighborhood Walmart
Longview
09.2018 - 10.2025
- Trained new team members on operational procedures and customer service standards.
- Resolved customer inquiries and complaints with effective communication strategies.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Maintained a clean work environment to promote safety standards.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Trained new and existing staff on product knowledge, sales techniques, and customer service standards.
- Fostered a positive work environment, encouraging teamwork and employee engagement.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Site Administrator
Bloc Environmental
Longview
03.2016 - 03.2018
- Monitored project progress to enforce adherence to deadlines and quality standards.
- Provided informative reports to management as requested.
- Managed daily site operations to ensure compliance with environmental regulations.
- Maintained accurate records of site activities and environmental compliance reports.
Site Administrator
Guardian Compliance
Longview
08.2011 - 03.2016
- Provided informative reports to management as requested.
- Developed and maintained organized filing systems to ensure easy access to critical documents.
- Maintained accurate records of site activities and environmental compliance reports.
- Assisted in troubleshooting issues related to equipment and operational processes.
- Performed daily backups of critical data across sites using established protocols.
- Published daily employee work logs and reported accurate timesheets to payroll.
Site Administrator
Enviromental Analytics
Longview
09.2006 - 08.2011
- Provided informative reports to management as requested.
- Created work crew schedules and delegated assignments.
- Implemented best practices for site operations to enhance efficiency and productivity.
- Performed daily backups of critical data across sites using established protocols.
- Managed daily site operations to ensure compliance with environmental regulations.
- Ensured all site activities complied with environmental regulations and sustainability practices.
Education
GED -
Central High
Manchester, NH06-1982
Skills
- Customer service
- Employee training
- Effective communication
- Organizational skills
- Site operations planning
- Report generation
Timeline
Academy Trainer
Neighborhood Walmart
09.2018 - 10.2025
Site Administrator
Bloc Environmental
03.2016 - 03.2018
Site Administrator
Guardian Compliance
08.2011 - 03.2016
Site Administrator
Enviromental Analytics
09.2006 - 08.2011
GED -
Central High