Terri Walker
Willow Springs,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethics, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
BDR/Sales-Receptionist
Capital CJD Garner
07.2023 - Current
- Handled high call volumes calmly, ensuring every caller received a positive experience with the company.
- Collaborated closely with sales team members to ensure seamless handoff of qualified leads.
- Participated actively in weekly meetings with the sales team to provide reception-related updates aiding better decision-making processes.
- Trained new receptionists on company procedures, contributing to a smooth onboarding process for new hires.
- Maintained a welcoming showroom environment, ensuring cleanliness and attractive product displays for all visitors.
- Boosted showroom traffic by proactively reaching out to potential customers via phone and email campaigns.
- Increased customer satisfaction by providing friendly and efficient service at the sales reception area.
- Resolved customer concerns promptly, fostering trust in the brand and increasing repeat business opportunities.
BDC/SALES/VIDEOS
Bleecker Automotive Group
09.2018 - 05.2023
- Documented client interactions in sales for effective leads management and sales tracking
- Established and maintained positive relationships with dealership customers through regular contact and strong follow-up skills
- Resolved customer complaints regarding sales and service
- Followed up on incoming sales leads from local partners to maximize sales potential
- Cultivated strong professional relationships with suppliers and key customers to drive long-term business development
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
PARALEGAL ASSISTANT
Shoaf Law Firm
05.2015 - 08.2018
- Drafted various court documents, invoices and enclosures at attorneys’ request
- Responded to clients calls and inquiries to deliver applicable information
- Organized clients calendars, prepared mailings and handled high call volumes
- Interview clients and obtained vital case information to support associates
- Prepared legal briefs, motions, and pleadings.
- Drafted persuasive legal documents for attorney review, contributing to successful case outcomes.
- Contributed to successful settlements by assisting in the drafting of settlement agreements under attorney supervision.
- Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
- Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Communicated pertinent information to clients via phone, email, and mail.
Education
Certificate of Real Estate License #130490 - Real Estate
UNC Charlotte
Charlotte, NC05-1989
Skills
- Production and Service Promotion
- Database Management
- Decision Making
- Verbal and Written Communication
- Customer Complaint Resolution
- Problem Solving
- Detail-Oriented
- Reception Management
- Sales Techniques
Timeline
BDR/Sales-Receptionist
Capital CJD Garner
07.2023 - Current
BDC/SALES/VIDEOS
Bleecker Automotive Group
09.2018 - 05.2023
PARALEGAL ASSISTANT
Shoaf Law Firm
05.2015 - 08.2018
Certificate of Real Estate License #130490 - Real Estate
UNC Charlotte
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