Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terri Whiteside

Daphne,AL

Summary

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

10
10
years of professional experience

Work History

Access to Care Specialist

AltaPointe
Daphne, AL
10.2021 - 06.2024
  • Performed data entry tasks related to billing and collections procedures.
  • Answered phones promptly and directed calls appropriately.
  • Greeted and checked in patients, updating patient information in computer system.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.

Call Center Representative

Alorica
Daphne, AL
10.2018 - 04.2021
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Processed orders, forms, applications, and requests accurately and efficiently.

Front Desk Agent

La Quinta Inn & Suites In
Daphne, AL
04.2014 - 08.2018
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Inputted guest information into computer system accurately and securely.
  • Provided excellent customer service while upholding company policies.
  • Provided information about hotel amenities, services, and local attractions.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.

Education

Associate of Applied Science - Health Information Technology

DeVry University
Villa Park, IL
12-2024

Skills

  • Medical terminology knowledge
  • HIPAA Compliance
  • Progress Documentation
  • Medical Records Management
  • Problem-Solving
  • Multi-Line Phone Systems
  • Customer Service
  • Microsoft Office
  • Administrative Support
  • Excellent Communication
  • Data Confidentiality
  • Payment Processing
  • Verbal and written communication

Timeline

Access to Care Specialist

AltaPointe
10.2021 - 06.2024

Call Center Representative

Alorica
10.2018 - 04.2021

Front Desk Agent

La Quinta Inn & Suites In
04.2014 - 08.2018

Associate of Applied Science - Health Information Technology

DeVry University

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Terri Whiteside