Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terri Williams

Houston,TX

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

24
24
years of professional experience

Work History

Patient Service Representative

Advocate Christ Medical Center
Oak Lawn, IL
10.2009 - Current
  • Assisted patients in filling out check-in and payment paperwork.
  • Balanced deposits and credit card payments each day.
  • Took copayments and compiled daily financial records.
  • Used Epic to schedule appointments.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Verified insurance eligibility and coverage for patients.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Handled customer service inquiries in person, via telephone and through email.
  • Greeted and assisted patients with check-in procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.

Switchboard Communications

Advocate Christ Medical Center
Oak Lawn, IL
10.2009 - 05.2020
  • Answer incoming calls, both internal and external, and process to appropriate department, patient room or person.
  • Utilize department computers and various computer applications to obtain information, provide information to internal and external customers and maintain information in computer databases.
  • Provide general information to callers, the general public and hospital personnel needing assistance with phone numbers, appropriate departments, locations and meetings, etc.
  • Responsible for operating the page system in-house and long range for the medical staff, house staff and hospital personnel.
  • Process page requests via alphanumeric text pagers and voice overhead public address (P.A.) system.
  • Respond to all alarms (i.e.: Code Red, Code Yellow, Code Blue, Rapid Response, etc.) for fire, medical and disaster response as appropriate.
  • Process all emergency pages for the emergency Code teas for cardiac arrest, trauma and other emergent patient care needs.
  • Communicate to Public Safety, Emergency Room, Building Operations and other areas when there are emergency situations on the hospital campus.
  • Activate, program, maintain and troubleshoot pagers using pager vendor online portal.

Patient Service Representative

Presence Health Resurrection Medical Center
Chicago, IL
02.2000 - 10.2008
  • Verified insurance eligibility and coverage for patients.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Use IDX to schedule appointments.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Assisted patients in filling out check-in and payment paperwork.
  • Handled customer service inquiries in person, via telephone and through email.
  • Greeted and assisted patients with check-in procedures.
  • Entered patient demographic and insurance data into electronic medical record system.

Education

Diploma - Medical Insurance Billing & Coding

Everest College - Chicago
Chicago, IL
01.2009 - 06.2009

Skills

Appointment Scheduling

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Timeline

Patient Service Representative

Advocate Christ Medical Center
10.2009 - Current

Switchboard Communications

Advocate Christ Medical Center
10.2009 - 05.2020

Diploma - Medical Insurance Billing & Coding

Everest College - Chicago
01.2009 - 06.2009

Patient Service Representative

Presence Health Resurrection Medical Center
02.2000 - 10.2008

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Terri Williams