Terri Williams
Santa Fe
Summary
Results-oriented Department Manager with expertise in workflow management and customer service. Proven ability to enhance customer satisfaction and train staff effectively.
Overview
40
40
years of professional experience
2
2
Certifications
Work History
Department Manager
Walmart
La Marque
05.1983 - 12.2020
- Assisted in daily operations and workflow management for team efficiency.
- Supported department initiatives to enhance customer satisfaction and service quality.
- Collaborated with team members to solve problems and improve processes.
- Maintained inventory records and tracked supply levels for resource management.
- Participated in training sessions to understand departmental procedures and policies.
- Communicated effectively with staff to ensure clarity in tasks and expectations.
- Engaged with customers to address inquiries and provide assistance as needed.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking, and inventory control.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Followed safety protocols and company processes and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Worked closely with sales associates to complete tasks.
- Performed opening and closing duties as part of management team and handled cash management.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Monitored daily sales figures to track trends in customer buying behavior.
- Ensured compliance with all safety regulations in the workplace.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Utilized excellent math skills to maintain accurate inventory levels.
- Balanced workloads to meet targets without overtaxing employees.
Carhop Server
Sonic
Santa Fe
05.1981 - 05.1983
- Delivered food orders to customers in vehicles promptly and accurately.
- Maintained cleanliness and organization of carhop area during shifts.
- Operated point-of-sale system to process customer payments efficiently.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Monitored stock levels of supplies and communicated needs to management.
- Provided excellent customer service, fostering a friendly dining atmosphere.
- Trained new staff on carhop procedures and customer interaction techniques.
- Kept work areas clean and organized throughout shift.
- Stocked supplies such as condiments, utensils, napkins, straws. in designated areas.
- Provided excellent customer service by addressing customer concerns promptly and efficiently.
- Assisted other team members when needed during busy times or special events.
- Ensured that all orders were accurate and complete before serving them to customers.
- Maintained knowledge of menu items, specials, promotions, pricing, and preparation methods.
- Processed payments for meals using cash registers or point-of-sale systems.
- Took orders, relayed orders to kitchen staff, and served food items to guests in a timely manner.
- Adhered to health safety standards at all times while preparing food.
- Responded quickly to customer requests for drinks refills or additional items.
- Complied with sanitation regulations regarding safe handling of food products.
- Followed proper procedures for operating kitchen equipment safely.
- Informed management about low inventory levels of certain items.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Verified orders and bagged items for easy transport.
- Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
- Took orders, prepared foods and processed payments in full-service establishment.
- Reported issues with customers and orders to supervisors.
- Delivered food promptly to meet quality and service standards.
Education
High School Diploma -
Santa Fe High School
Santa Fe05-1981
Skills
- Workflow management
- Customer service
- Inventory control
- Sales analysis
- Staff training
- Team leadership
- Performance monitoring
- Communication skills
- Time management
- Employee engagement
- Flexible schedule
- Workplace safety awareness
Certification
CDA
Timeline
Department Manager
Walmart
05.1983 - 12.2020
Carhop Server
Sonic
05.1981 - 05.1983
High School Diploma -
Santa Fe High School