Terri Williams
Irving
Summary
Dedicated Residential Receptionist with a proven track record in customer service and efficient communication. Skilled in managing multi-line phone systems and maintaining a professional front desk environment.
Overview
17
17
years of professional experience
Work History
Residential Receptionist
Centre for Neuroskills
Irving
04.2009 - Current
- Managed multi-line phone system and routed calls efficiently.
- Greeted visitors and directed them to appropriate departments.
- Processed incoming and outgoing mail promptly and accurately.
- Maintained front desk area, ensuring a professional appearance at all times.
- Handled customer inquiries and provided information about services offered.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted incoming mail and directed to correct personnel each day.
- Updated daily log book with information about visitors entering the premises.
Education
Bachelor of Science - Rehabilitation Science
University of North Texas
Dallas, TX08-2008
Skills
- Multi-line phone system
- Customer service
- Data entry
- Mail processing
- Office administration
- Customer relationship management
Timeline
Residential Receptionist
Centre for Neuroskills
04.2009 - Current
Bachelor of Science - Rehabilitation Science
University of North Texas