Terria Beckett
Indianapolis,IN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Eligibility Specialist/ Health Investigator
Guidant Global
10.2020 - Current
- Investigateing infectious diseases such as COVID-19
- Working alongside 211
- Regulatory clinical trials with Pfizer and Moderna vaccine
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients in need of assistance.
Nutrition Associate
Franciscan Alliance
09.2018 - 01.2021
- Improved patient satisfaction by providing personalized nutritional advice and meal plans.
- Conducted nutritional assessments for patients, leading to better health outcomes.
- Developed and implemented client-specific dietary interventions to address medical conditions.
- Collaborated with healthcare professionals to ensure comprehensive patient care and optimal nutrition management.
Customer Service Agent
Lowes Call Center
06.2020 - 10.2020
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Manager in Training
Portrait Innovations
08.2018 - 06.2020
- Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
- Implemented innovative sales strategies to drive revenue growth and surpass company goals.
- Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
- Enhanced team performance by implementing effective training strategies and management techniques.
Education
Masters in Public Health -
Indiana Wesleyan University
Marion, IN12.2023
Bachelors of Science -
University of Indianapolis
Indianapolis, IN08.2020
Skills
- Proficiency in Microsoft Office
- Documentation and Paperwork
- Effective Communication Skills
- Telephone Etiquette
- Application Review
- Data Entry
- Interviewing
- Multitasking
- Active Listening
- Problem Solving
- Case Management
- Project Management
- Benefits Administration
- Time Management
- Goal Setting
- Customer Service
- Cultural Competency
- Medicaid Knowledge
- Policy Interpretation
- Computer Literacy
- Critical Thinking
- Fraud Investigation
- PRAMS
- Clinical Research
Internship
- Miracle Works, 2022 Emergency evacuation plan
- Indiana Minority Health Coalition, 2020 - Maternity health toolkit/ youth violence forum
- Indy Hunger Network, 2020-Healthy cooking classes
- YMCA, 2020- Wellness coaching
- Training new staff.
- Photography.
- Entering company financial data.
Certification
CITI Training - July 2022 -July 2026
Timeline
Eligibility Specialist/ Health Investigator
Guidant Global
10.2020 - Current
Customer Service Agent
Lowes Call Center
06.2020 - 10.2020
Nutrition Associate
Franciscan Alliance
09.2018 - 01.2021
Manager in Training
Portrait Innovations
08.2018 - 06.2020
Masters in Public Health -
Indiana Wesleyan University
Bachelors of Science -
University of Indianapolis
CITI Training - July 2022 -July 2026
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