Terrian Johnson
Louisville,KY
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical assistant position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Spero Health
1820 E 10th St
06.2023 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Medical Assistant
First Urology
5120 Dixie Hwy
07.2021 - 05.2023
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
Mail Carrier
USPS
Louisville, KY
04.2021 - 06.2021
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
- Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
- Assisted in reducing lost or misdelivered mail through diligent attention to detail when handling packages and letters.
Phlebotomist
LabCorp
10059 Taylorville Rd
04.2019 - 03.2021
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
Call Center Representative
Allscripts
Louisville, KY
05.2018 - 08.2020
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Diploma - Medical Assisting
Brown Mackie College
Louisville, KY09.2015
Diploma - Basic
Ballard High School
Louisville, KY05.2006
Skills
- Patient Flow Management
- Patient-Focused Care
- Procedure Assistance
- Medical Billing
- Phlebotomy
- HIPAA Compliance
- Medical Terminology
- Patient Scheduling
- Data Entry
- Payment Collection
- Indirect Patient Care
- Medical Office Administration
- Laboratory Maintenance
- Medical Billing and Coding
- Electronic Medical Records
- Specimens Collection and Processing
- Wound Care Specialist
- EMR / EHR
- CPR
- Customer Service
- Microsoft Office Suite
- CPR Certification
- Phlebotomy Techniques
Timeline
Medical Assistant
Spero Health
06.2023 - Current
Medical Assistant
First Urology
07.2021 - 05.2023
Mail Carrier
USPS
04.2021 - 06.2021
Phlebotomist
LabCorp
04.2019 - 03.2021
Call Center Representative
Allscripts
05.2018 - 08.2020
Diploma - Medical Assisting
Brown Mackie College
Diploma - Basic
Ballard High School