Terriana Brown

• Delivered exceptional customer service through active listening and empathetic problem resolution.
• Resolved complex product and service issues, consistently meeting quality and productivity metrics.
• Promoted customer loyalty by providing tailored solutions and escalating concerns appropriately.
• Maintained up-to-date knowledge of company offerings and customer service protocols.

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• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.

• Handled inbound provider inquiries regarding credentialing, participation requirements, and administrative issues.
• Performed accurate data entry and maintained credentialing records per regulatory guidelines.
• Resolved provider concerns with professionalism and adherence to plan policies.
• Supported the credentialing and re-credentialing process in coordination with compliance teams.