Mercedes Bauman
Delaware,OH
Summary
Highly organized and motivated individual with a strong desire to utilize time management and organizational skills in diverse settings. Currently seeking entry-level opportunities to further develop skills while contributing to company growth. Committed to delivering exceptional results and exceeding expectations in all tasks undertaken.
Overview
6
6
years of professional experience
Work History
Sr. Customer Contact Representative
American Freight Furniture and Mattress
02.2022 - Current
- Aids customers in finding a resolve for their issue
- Upheld high standards of customer services by responding to inquiries, needs and problems
- Examined service and complaint data for root cause identification.
- Successfully executed multiple data input tasks.
- Handled finance-related administrative tasks.
- Responded promptly to customer inquiries.
House Cleaner
Classic Maids
08.2019 - 03.2020
- Sanitized kitchen counters, wiped down cabinets and swept and mopped floors
- Interacted pleasantly with clients and guests when performing daily tasks
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times
Cashier/ Stocker
Pat Catans
11.2018 - 08.2019
- Aids customers in finding a resolve for their issue
- Upheld high standards of customer services by responding to inquiries, needs and problems
- Examined service and complaint data for root cause identification.
- Successfully executed multiple data input tasks.
- Handled finance-related administrative tasks.
- Responded promptly to customer inquiries.
Education
High School Diploma -
ECOT
Columbus, OHTESOL Certificate - English Education
International Open Academy
Online01.2021
Skills
- Customer assistance
- Call Center Operations
- Team building
- Planning & organizing
- Active listening
Timeline
Sr. Customer Contact Representative
American Freight Furniture and Mattress
02.2022 - Current
House Cleaner
Classic Maids
08.2019 - 03.2020
Cashier/ Stocker
Pat Catans
11.2018 - 08.2019
TESOL Certificate - English Education
International Open Academy
High School Diploma -
ECOT
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