Summary
Overview
Work History
Education
Timeline
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Terrica Burris

Franklinton,LA

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

22
22
years of professional experience

Work History

Tier 2 Claims/D2

Capitol Bridge Health Services
Bogalusa, LA
12.2021 - 12.2024
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Investigated root cause analysis of incidents and worked with vendors to resolve them quickly.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Implemented best practices for system administration activities including patching, monitoring, backups.
  • Provided remote troubleshooting and support for software and hardware problems.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Supervised and directed workers engaged in installation of data communication equipment and software.
  • Participated in an on-call rotation for after-hours support when needed.
  • Led workshops and webinars to share best practices and new technologies with the support team.

Infant/Toddler Teacher

Regina Coeli Child Development
Robert, LA
07.2006 - 11.2021
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
  • Escorted children on outings and trips to promote enrichment and maintain safety.
  • Utilized positive reinforcement strategies such as praise, rewards, and encouragement to motivate students.
  • Provided support for children who had difficulty adjusting socially or emotionally within the group setting.
  • Engaged in continuous professional development to stay current with early childhood education practices.
  • Introduced learning activities and imaginative play to teach children to explore.
  • Maintained accurate records of children's attendance, progress, and health concerns.
  • Monitored student progress to ensure cooperation and growth.
  • Conducted observations and assessments of children's progress and reported findings to parents and guardians.

Customer Service Cashier

Johns Shop
Franklinton, LA
11.2002 - 09.2006
  • Welcomed customers, offering assistance to help find store items.
  • Assisted customers with locating merchandise within the store.
  • Informed customers of in-store promotions or pricing specials.
  • Resolved customer complaints in a professional manner.
  • Balanced cash drawers at the end of each shift.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Recommended, selected, located, and obtained products to meet customer needs.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Answered phone calls to assist customers with questions and orders.

Education

Associate of Science -

Northshore Technical College
Bogalusa, LA
12-2010

Timeline

Tier 2 Claims/D2

Capitol Bridge Health Services
12.2021 - 12.2024

Infant/Toddler Teacher

Regina Coeli Child Development
07.2006 - 11.2021

Customer Service Cashier

Johns Shop
11.2002 - 09.2006

Associate of Science -

Northshore Technical College

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Terrica Burris