Terrica DeLoach
Summary
Focused professional versed in office operations, customer service, retail, and administrative support. Demonstrated ability to lead, motivate, and coordinate personnel, streamline operations, and develop successful strategies to achieve organizational objectives. A reliable and organized individual who combines excellent problem-solving skills, strong work ethic, and an eye for detail to ensure the success of an organization.
Overview
22
22
years of professional experience
Work History
Office Manager, SCOPE and Membership Coordinator
National Funeral Directors & Morticians Assoc.
06.2023 - 02.2024
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Resolved membership inquiries and complaints with timeliness and professionalism.
- Created and maintained filing systems to ensure accurate record keeping of membership data.
Collections Agent
System 5 Electronics, Inc.
01.2023 - 05.2023
- Handled high-volume calls from delinquent customers.
- Provided excellent customer service while following collections procedures to resolve customer issues, ensuring prompt service with resolution.
- Successfully recovered $7,500+ in revenue per week through proactive communication and negotiation and gave management reports.
Teller
Wells Fargo
09.2016 - 05.2021
- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly.
- Trained and supervised new tellers on compliance procedures.
Area Specialist and Visual Manager Assistant
Macy's Department Store
05.2002 - 05.2018
- Developed personalized shopping experience for customers leading to increased customer loyalty and repeat business.
- Led cross-functional teams in projects related to area specialist operations such as developing new products or launching promotional campaigns within visual guideline standards.
- Managed cashiering activities in the area of purchasing, returns, or exchanges.
- Assisted in training new employees on company policies and procedures, product knowledge, and sales techniques related to sale associate and area specialist roles.
Production Assistant/Graphic Designer
Tyler Perry Studios
02.2015 - 04.2015
- Managed various production inquiries and collaborated with production teams to coordinate pre-production and post-production activities and designed graphics, ensuring seamless operations on set.
Receptionist and Closing Specialist
Ofori & Associates, PC.
08.2012 - 07.2014
- Answered all phones professionally.
- Coordinated with project managers and closing teams to review and process over 30+ sales contracts daily, ensuring compliance with HUD guidelines.
- Liaised with lenders and agents to resolve title and lien issues, contributing to smooth real estate transactions.
- Reviewed and processed various amendments to executed sales contracts.
Education
Bachelor of Arts - Studio Concentration in Graphic Design
Georgia State University
Atlanta, GA05-2007
Associate of Arts - Graphic Design
Georgia Perimeter College
Decatur, GA05-2004
Skills
- Project Management
- Billing and Collections Best Practices
- Scheduling and Calendar Management
- Clear oral/written communication
- Organizational and Time management abilities
- Leadership and Team building
- Microsoft Office
- Adobe Creative Suite (Photoshop, Illustrator, InDesign)
- Bookkeeping
- Merchandising coordination
Timeline
Office Manager, SCOPE and Membership Coordinator
National Funeral Directors & Morticians Assoc.
06.2023 - 02.2024
Collections Agent
System 5 Electronics, Inc.
01.2023 - 05.2023
Teller
Wells Fargo
09.2016 - 05.2021
Production Assistant/Graphic Designer
Tyler Perry Studios
02.2015 - 04.2015
Receptionist and Closing Specialist
Ofori & Associates, PC.
08.2012 - 07.2014
Area Specialist and Visual Manager Assistant
Macy's Department Store
05.2002 - 05.2018
Bachelor of Arts - Studio Concentration in Graphic Design
Georgia State University
Associate of Arts - Graphic Design
Georgia Perimeter College
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