Michelle Roach
Business and operations professional renowned for enhancing efficiency and ensuring compliance in federally regulated, corporate, and healthcare environments. Achieved 20%–30% cost savings and resolved $1.7M in lease-related discrepancies through meticulous spend analysis, contract oversight, and effective cross-functional leadership involving Legal, Finance, Risk, and Operations teams. Recognized for reliability and proactive problem-solving abilities over an 18-year career, with a strong aptitude for navigating complex challenges to identify gaps and implement structured solutions that elevate operational performance. Trusted by C-Suite executives to operate autonomously while safeguarding organizational assets and consistently delivering outstanding results; currently pursuing the Google Project Management Professional Certificate to further enhance project management skills.
Work History
Proposal Coordinator — Federal (Senior Proposal Coordinator-Level scope)
3 Years 6 Months- Operated at Senior Proposal Coordinator level across 35+ federal opportunities (RFIs, RFPs), driving execution, compliance, and cross-functional coordination in high-volume, deadline-driven environments
- Managed comprehensive proposal development for federal contracts, including reps & certs, past performance, and MRCLS, to support successful submissions.
- Administered comprehensive management of compliance matrices and RTMs, maintaining rigorous documentation control in accordance with FAR/DFAR regulations.
- Directed sub-opportunities for MyNavy Career Center valued at approximately $250 million and SOCOM Warrior Care Global Support Services, overseeing project kickoff through submission.
- Developed departmental SOPs (Representations & Certifications, Wage Determinations, eMbolden), standardizing workflows and strengthening process consistency across proposals
- Directed end-to-end compliance and submission processes for federal contracts totaling $582.9M and $4.18M, including preparation of reps & certs, past performance, and MRCLS documentation.
Business Operations Management (Office Manager → F
14 Years 6 Months- Spearheaded resolution of $1.7M in lease AIA and TIA discrepancies by identifying overlooked issues and facilitating cross-functional collaboration between legal and finance teams to ensure asset recovery.
- Streamlined office management by incorporating facilities procurement, compliance initiatives, and project coordination to align with changing organizational requirements.
- Facilitated operational continuity and resource accessibility for executive leadership and stakeholders during AFSC's integration into Magellan and subsequent acquisition by Centene.
- Managed comprehensive office transitions, directing 20+ buildouts, relocations, and closures, ensuring seamless operations and compliance with regulations while overseeing $2M+ in tenant improvement allowances.
- Achieved competitive pricing by consistently negotiating 20–30% reductions, prompting Magellan Health's transition to Staples Advantage from its previous supplier.
- Established emergency preparedness safety planning and nationwide business license compliance protocols to mitigate risks effectively.
Education
Associate of Arts - General Studies, Psychology
In Progress | 11 credits remaining
Skills
Certification
- CF APMP — APMP (2025) | APMP Writing Micro-Cert (2026) | APMP Member in Good Standing | 43+ CEUs (2025 – 2026)
- Google Project Management Certificate (In Progress)
- FMP — IFMA (2020) | ISO 9001:2015 Internal Auditor (2020) | OSHA 30 (2019)
Awards
• Incentive Compensation Plan (ICP) Recognition — Top-tier recognition elevated from SERP (2026)
• Gold Level Champion — OASIS+ (2023) | Gold Spotlight — Military OneSource (2024)
• Special Employee Recognition Program (SERP) Award — 2023, 2024
• Executive Leadership Recognition — Recognized by CEO/President, COO, CAO, and VP leadership for operational excellence and cross-functional impact over an 18-year tenure
• AFSC Board of Directors Exemplary Core Values Award (x2) — Highest individual recognition, awarded for leadership during major operational initiatives and cost-saving efforts (2009, 2011)