TERRICA MATHIS
Pearland,TX
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
National Certified Medical Assistant
VillageMD
11619 Shadow Creek Pkwy
10.2022 - Current
- Improved patient care by efficiently managing medical records and maintaining accurate documentation.
- Enhanced clinic efficiency by scheduling appointments and organizing patient flow to reduce wait times.
- Increased patient satisfaction with compassionate bedside manner and effective communication skills.
- Assisted physicians during examinations, providing support for various procedures to ensure accuracy and safety.
- Expedited processing of lab results by collecting specimens promptly and accurately following proper protocols.
- Supported clinical quality improvement efforts through diligent monitoring of vital signs during patient visits.
- Managed phone calls from patients seeking advice or follow-up care, providing accurate information and appropriate referrals when necessary.
National Certified Medical Assistant
HCA Carenow Urgent Care
Houston Tx
01.2021 - 09.2022
- Measured vital signs such as height, weight, pulse and blood pressure for approximately 35 patients a day
- Documented pertinent information in patient charts using computer software package
- Performed lab work and prepared it for analyzing
- (covid test, strep test, flu test, vaccines, collecting urine samples, and administer injection) Assisted with office duties such as greeting patients, answering phones, filing paperwork and scheduling appointments
- Conducted monthly and quarterly inventory of supplies for the clinic.
Caregiver
Home Helpers
Houston Tx
01.2021 - 12.2021
- Assisting with personal care, which may include bathroom functions, bathing, grooming, dressing, and eating
- Following a prescribed healthcare plan, which may include assisting with exercise and administering medication
- Ensuring the client's home is organized according to their needs and that safety measures are in place
- You may also be expected to assist with some light housework
- Providing emotional support and encouragement to perform necessary tasks
- Providing mobility assistance may be required, for example helping the client in and out of bed, a chair, or a wheelchair
- Transporting or escorting the client to medical and other appointments
- Monitoring and reporting changes in health, behavior, and needs.
Customer Service Representative
PLS
5200 Crosstimbers Rd
01.2019 - 12.2019
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Caregiver/Personal Assistant
Yes to Home Care
Pearland Tx
01.2015 - 12.2019
- Assisting clients with everyday tasks around the house
- Helping clients take their medication prescribed by doctors
- Providing ambulatory and mobility assistance around the house and outside
- Assisting with personal hygiene and grooming
- Helping clients get dressed
- Assisting clients with physical therapy exercises
- Planning and preparing meals and meal schedules
- Handling the shopping needs of the clients
- Helping to clean the house.
Assistant Manager
Family Dollar
Houston Tx
01.2017 - 12.2018
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Increased sales through effective merchandising strategies and targeted promotions.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Associate
Walmart
Pearland Tx
01.2012 - 12.2016
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Education
Certified Medical Assistant and Phlebotomist -
College of Healthcare Professions
Houston, TX07.2021
High School Diploma -
Franklin Parish High School
Winnsboro, LA05.2011
Associate of Science -
College of Healthcare Professions
Houston, TX05.2023
Skills
- Computerized Medical Records
- Keyboarding WPM60
- Vital Signs
- EKG Self-directed
- Microsoft Office (Outlook, Word, Excel, PowerPoint)
- E Clinical Works
- Experity
- VPAKronos
- Web-based tools for online research, communications
- BLS certified
- Athena
- Phressia
- Prior Authorization and Appeal
- Patient Care Coordination
- Immunization Administration
- Time Management Expertise
Certification
- Certified Phlebotomy Technician
- Certified Medical Assistant
- BLS Certification
Assessments
- Filing & organization, Proficient, 05/01/18
- Medical terminology, Proficient, 07/01/22
- Work style: Reliability, Proficient, 11/01/21
- Scheduling, Proficient, 05/01/18
- Teamwork: Interpersonal skills, Proficient, 05/01/22
- Nursing assistant skills, Proficient, 03/01/22
- Attention to detail, Proficient, 09/01/22
- Written communication, Proficient, 09/01/22
Personal Information
Authorized To Work: Authorized to work in the US for any employer
Languages
English
Full Professional
References
References available upon request.
Timeline
National Certified Medical Assistant
VillageMD
10.2022 - Current
National Certified Medical Assistant
HCA Carenow Urgent Care
01.2021 - 09.2022
Caregiver
Home Helpers
01.2021 - 12.2021
Customer Service Representative
PLS
01.2019 - 12.2019
Assistant Manager
Family Dollar
01.2017 - 12.2018
Caregiver/Personal Assistant
Yes to Home Care
01.2015 - 12.2019
Sales Associate
Walmart
01.2012 - 12.2016
Certified Medical Assistant and Phlebotomist -
College of Healthcare Professions
High School Diploma -
Franklin Parish High School
Associate of Science -
College of Healthcare Professions