TERRICAL SCOTT
Baton Rouge
Summary
Results-oriented professional with 10+ years of experience and a proven knowledge of customer service. Aiming to leverage my skills to successfully fill the Executive Assistant role at your company.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Emergency Dispatcher
Baton Rouge Police Department
03.2024 - Current
- Managed emergency calls, prioritizing incidents for timely response from law enforcement and emergency services.
- Coordinated communication between dispatchers and field units to ensure accurate information relay.
- Utilized Computer-Aided Dispatch (CAD) system for efficient tracking of ongoing incidents and resource allocation.
- Conducted real-time assessment of emergencies, providing critical information to first responders on scene.
Home Health Care Assistant
Trinity Personal Care
03.2023 - 03.2024
- Implemented data-driven quality improvement initiatives that resulted in enhanced patient safety and overall service excellence.
- Continuously monitored the performance of home health services by reviewing clinical documentation, analyzing reports, and soliciting feedback from patients/families regarding their experiences under care management supervision.
- Conducted routine home inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Food and Beverage Manager
ASM Baton Rouge River Center
01.2020 - 07.2022
- Perform various financial activities such as cash handling, deposit preparation, and payroll.
- Resolve customer complaints regarding food service.
- Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
- Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
- Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
- Forecast staff, equipment, and supply requirements based on a master menu.
- Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
- Schedule staff hours, assign duties, establish standards for personnel performance and customer service.
Concessions Manager
ASM Baton Rouge
04.2018 - 01.2020
- Train workers in food preparation, and in service, sanitation, and safety procedures.
- Perform various financial activities such as cash handling, deposit preparation, and payroll.
- Resolve customer complaints regarding food service.
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups..
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
- Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
F&B Administrative Assistant
ASM Baton Rouge
03.2013 - 04.2018
- Check inventory records to determine availability of requested merchandise.
- File copies of orders received, or post orders on records.
- Adjust inventory records to reflect product movement.
- Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
- Present bills and accept payments.
- Conduct meetings and collaborate with other personnel to plan menus, serving arrangements, and related details.
Education
High School Diploma -
Tara High School
Baton Rouge, LA05-2002
Skills
- Customer service
- Situational awareness
- Information documentation
- Quality assurance
- Quick response time
Certification
Certified Concessions Management
Timeline
Emergency Dispatcher
Baton Rouge Police Department
03.2024 - Current
Home Health Care Assistant
Trinity Personal Care
03.2023 - 03.2024
Food and Beverage Manager
ASM Baton Rouge River Center
01.2020 - 07.2022
Concessions Manager
ASM Baton Rouge
04.2018 - 01.2020
F&B Administrative Assistant
ASM Baton Rouge
03.2013 - 04.2018
High School Diploma -
Tara High School