Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terrica Springer

Baton Rouge,LA

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.

Overview

5
5
years of professional experience

Work History

Healthcare Customer Service Representative

Cohere Health
07.2023 - 01.2025
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved customer complaints promptly and efficiently.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remote

Technical Support Representative

Apple
11.2022 - 07.2023
  • Assisted customers with password resets, account unlocks, and security settings adjustments.
  • Implemented feedback from customer satisfaction surveys to improve service quality.
  • Documented all activities related to technical support including processes, updates, changes made.
  • Stayed abreast of latest software developments to enhance job knowledge.
  • Ensured compliance with company policies and procedures regarding technical support operations.
  • Remote

Healthcare Customer Service Representative

Healthcare IQ
10.2019 - 11.2022
  • Followed up on pending prior authorization requests to ensure timely processing.
  • Processed appeals for denials in accordance with established procedures.
  • Assisted in the development of educational materials for patients about the prior authorization process and insurance benefits.
  • Performed detailed medical reviews of prior authorization request, following established criteria and protocols.
  • Developed and implemented process improvements to enhance efficiency and accuracy of prior authorization workflows.
  • Remote

Education

High School Diploma -

Port Allen High School
Port Allen, LA
05.2016

No Degree - Physiology

Baton Rouge Community College
Baton Rouge, LA

Skills

  • HIPAA compliance
  • Data entry proficiency
  • Appointment scheduling
  • Strong interpersonal skills
  • Empathy and patience
  • Insurance verification
  • Patient confidentiality

Timeline

Healthcare Customer Service Representative

Cohere Health
07.2023 - 01.2025

Technical Support Representative

Apple
11.2022 - 07.2023

Healthcare Customer Service Representative

Healthcare IQ
10.2019 - 11.2022

High School Diploma -

Port Allen High School

No Degree - Physiology

Baton Rouge Community College

Similar Profiles

CREATE PROFILE