Terri Miller
Roadway Inn Hotel
Huntington,WV
19
years of professional experience
Motivated shift leader with a strong background in training and staff development. Skilled in problem-solving, inventory management, and fostering teamwork. Committed to enhancing operational efficiency and creating positive guest experiences.
Work History
Housekeeping Room Attendant
2 Months- Cleaned and sanitized guest rooms to maintain high standards of cleanliness and hygiene.
- Replenished supplies and amenities in guest rooms to enhance guest satisfaction.
- Reported maintenance issues promptly to ensure timely resolution and guest comfort.
- Assisted in laundry operations by sorting, washing, and folding linens efficiently.
Shift Leader in Training
6 Months- Assisted in training new staff on operational procedures and customer service standards.
- Monitored inventory levels and reported discrepancies to ensure stock availability.
- Coordinated shifts and schedules to maintain optimal staffing levels during peak hours.
- Implemented safety protocols to promote a secure working environment for team members.
- Facilitated communication between team members to improve collaboration and service delivery.
- Resolved customer inquiries and complaints promptly, ensuring positive guest experiences.
- Supported management in daily operations, enhancing workflow efficiency across departments.
Warehouse Package Handler
3 Years 8 Months- Operated material handling equipment to efficiently move packages within warehouse.
- Sorted and organized incoming and outgoing shipments to optimize workflow efficiency.
- Conducted regular inventory checks to ensure accurate stock levels and minimize discrepancies.
- Collaborated with team members to meet daily shipping targets and deadlines.
- Implemented safety protocols to maintain a secure working environment for all staff.
- Trained new hires on operational procedures and equipment usage for seamless onboarding.
- Monitored package quality during processing to uphold company standards and customer satisfaction.
Shift Leader
2 Years 2 Months- Supervised daily operations, ensuring team adherence to company policies and procedures.
- Trained and mentored new staff, fostering a collaborative team environment.
- Implemented process improvements that enhanced workflow efficiency and productivity.
- Monitored inventory levels, coordinating with supply chain for timely restocks.
- Resolved customer inquiries and issues, maintaining high satisfaction levels.
- Conducted performance evaluations, providing feedback to enhance team performance.
- Collaborated with management on strategic initiatives to drive sales growth.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Special Needs Bus Aide
6 Years 4 Months- Assisted students with disabilities during transportation to ensure safety and comfort.
- Monitored behavior and provided support to foster a positive environment on the bus.
- Collaborated with bus drivers to communicate student needs and special accommodations.
- Implemented individualized support strategies to enhance student engagement during transit.
- Trained new aides on best practices for assisting students with special needs effectively.
- Developed and maintained relationships with parents and guardians to address concerns promptly.
- Coordinated emergency procedures, ensuring readiness for any situation involving students' safety.
- Evaluated transportation processes regularly, recommending improvements for efficiency and effectiveness.
- Supervised students and maintained discipline on bus to reduce driver distraction.
- Liaised with bus driver to conduct emergency evacuation drills.
- Informed parents of student behavioral changes to formulate guidelines and solutions.
Freight Manager
4 Years 5 Months- Oversaw daily freight operations to ensure timely and efficient distribution of products.
- Developed and implemented process improvements, enhancing supply chain efficiency and productivity.
- Managed inventory control systems to maintain optimal stock levels and reduce discrepancies.
- Trained and mentored staff on best practices for freight handling and safety protocols.
- Evaluated vendor performance and negotiated contracts to optimize shipping costs and services.
- Collaborated with cross-functional teams to streamline logistics processes across multiple locations.
- Analyzed freight data to identify trends, driving informed decisions for operational enhancements.
- Trained new employees in company procedures and best practices, fostering a cohesive work environment.
- Led initiatives to improve delivery timelines, resulting in increased customer satisfaction rates.
- Reduced shipment errors by closely coordinating with warehouse teams and maintaining accurate inventory records.
- Spearheaded initiatives aimed at improving environmental sustainability within the transportation process, such as fuel-efficient vehicles or reusable packaging materials.
- Worked closely with customs brokers to expedite clearance processes for imported/exported goods.
- Improved on-time delivery rates through effective route planning and carrier coordination.
Crossed Trained in Every Department
8 Years 10 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
Bachelor of Science - Addiction Counseling
High School Diploma
Skills
Customer service
Cleaning bathrooms
Guest relations
Vacuuming and sweeping
Inventory management
Hospitality standards knowledge
Health and safety compliance
Problem-solving
Work planning and organization
Organizational skills
Multitasking
Customer inquiry and response
COVID-19 safety procedures
Data entry
Quality control guidelines
Attention to detail
Staff training
Safe chemical handling
Health standards compliance
CDC sanitation guidelines
Interpersonal communication
Electronic communication
Timeline
Housekeeping Room Attendant
Roadway Inn Hotel
04.2026 - CurrentRead More
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Shift Leader
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Freight Manager
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Special Needs Bus Aide
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02.2016 - 06.2022Read More
Crossed Trained in Every Department
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07.2007 - 05.2016Read More
Grand Canyon University
Bachelor of Science from Addiction Counseling
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Aberdeen High School
High School Diploma
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