TERRIE BAILEY

• We transport ambulatory and wheelchair clients to and from medical appointments, hospitals, dialysis centers, physical therapy, as well as cancer treatment centers.
• Drivers are trained and certified in CPR / First Aid, Defensive Driving, Passenger Safety and Basic Training
• Assist clients as needed to safely enter and exit the vehicle and to and from their destinations.

• Check-in /Check-out
• Collect Copay and outstanding balances
• Schedule appointments
• Answer phones /Check voicemail
• Post charges
• Verify Insurance via telephone/ internet
• Workers Compensation

• Expedited patient referrals to specialty offices, faxed medical records, answered patient and specialty office calls and completed referral requests.

• Ability to work independently and unsupervised maintaining a superior work ethic.

• Called insurance companies for patients to obtain benefits and precertification.

• Established a close working relationship with diagnostic imaging centers to facilitate urgent scheduling of MRI's and CT Scan's for high risk patients.

• Knowledgeable with CPT and ICD-9 codes. High level of proficiency relating to medical terminology and strong healthcare background.

• Entered referrals on line to Availity Health Referral System. Excellent computer skills

• Onsite Field Reviewer / Release of information
• Train temps / new hirers to effectively use software and process records request
• Traveled to different medical facilities to retrieve medical records
• Use various EMR / EHR systems Nextgen, Epic, Med works, E-Meds
• Responsible for processing all medical records request from fax queue
• Upload and transmit request to the processing center
• Customer service /Answer telephones