Terrie Diallo
Kennesaw,GA
Summary
Talented Multi-Department General Manager consistently rewarded for success in planning and operational improvements. Proficient in streamlining systems and processes to increase productivity. Performance-oriented sales leader offering exceptional record of achievement over 15 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in Operational guidelines and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities to side in efficiency.
Overview
13
13
years of professional experience
Work History
General Manager
DXL
Kennesaw, GA
08.2020 - Current
- Team build and inspire
- Train and develop team on companies selling model
- Monitored customer buying trends, market conditions and competitor actions coupled with coaching to behaviors to adjust strategies and achieve sales goals
- Analyzed sales data and kept up to date with market trends
General Manager
Torrid
Dawsonville , GA
11.2019 - Current
- Streamlined door to floor process, which cut 3 hrs
- Increased online sales by 15%
- Analyzed and interpreted store trends with weekly reports to facilitate planning
- Established succession planning by training and mentoring, established associates into leadership positions that helped with Operational goals And timelines
Multi Department Store Manager
Victoria's Secret
Elmhurst, NY
06.2018 - 11.2019
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Recognized gaps in performance, however focused on store leadership strengths to leverage team
Flagship Store Manager
BuybuyBaby
Brooklyn , NY
10.2014 - 06.2018
- Communicate a clear, strategic, sales visio, effectively training and coaching both veteran and new sales team members
- Expanded baby carrier sales from $454 to $20,000 monthly
- Developed team communications and information for weekly strategy store meetings
Customer Experience Manager
Victoria's Secret
Valley Stream, NY
09.2012 - 10.2014
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 30%
- Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks
- Managed over 70 team members across 4 departments, resulting in approximate 15% increase in annual revenue
Education
Bachelor of Arts - Philosophy
University of North Carolina At Charlotte
Charlotte, NC05.2002
Skills
- Salesforce knowledge
- Financial and quantitative analysis
- Decision making
- Sales forecasts
- Managerial experience
- Sales strategizing
- Recruiting
- Business planning
- Strategic planning
- Effective leader
- Coaching and mentoring
Timeline
General Manager
DXL
08.2020 - Current
General Manager
Torrid
11.2019 - Current
Multi Department Store Manager
Victoria's Secret
06.2018 - 11.2019
Flagship Store Manager
BuybuyBaby
10.2014 - 06.2018
Customer Experience Manager
Victoria's Secret
09.2012 - 10.2014
Bachelor of Arts - Philosophy
University of North Carolina At Charlotte
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