TERRIE E YLER
Chambersburg,PA
Summary
Dynamic and resourceful professional with over 34 years of experience in sales, marketing, and customer service across diverse industries. Strong leadership abilities combined with a talent for balancing independent work and collaborative team efforts. Thrives in environments that foster creativity and innovation, driving growth and achieving strategic objectives. Committed to leveraging extensive expertise to deliver exceptional results and enhance organizational success.
Overview
37
37
years of professional experience
Work History
Operations/Administrative Office Manager
D&D Sawmill Services
Chambersburg, PA
07.2021 - Current
- Assist owner in overseeing all operation of the company.
- Manage all office operations including Bookkeeping, Payroll and Human Resources.
- Liaison with attorneys, accountants, and insurance agents.
- Serve as sales and customer service advisor to the sales office.
- Assist with structure of company processes, create systems for communication between departments to maximize company growth.
- Facilitate the process of additional company acquisitions including legal, accounting, marketing, and strategic planning.
- Create product manuals for entire line of manufactured products.
- Oversee marketing of product and tradeshow planning.
- Oversee the creation of marketing materials and content.
- Managed daily office operations, ensuring efficiency and organization across all departments.
- Implemented inventory management systems, improving tracking accuracy and reducing overhead costs.
- Streamlined communication processes between departments, fostering effective collaboration on projects.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
Director of Ministries
Mount Olivet Church
01.2020 - 01.2022
- Oversee the direction and processes of individual ministries in the Church.
- Mentor and advise ministry specific teams.
- Write and compile a ministry manual with the objectives and overall purpose, expectations, and goals of each ministry.
- Manage organizational growth with volunteers through recruiting, training, retention and evaluation.
- Assist Ministry Leaders with community outreach.
- Manage assimilation of visitors - Visit, Connect, Engage.
- Cultivate an atmosphere and culture that carries out Mount Olivet’s mission.
- Engage in the Church body establishing relational connections.
- Utilize software to manage communication with volunteer and congregation members.
- Create promotional material that parallel each ministry and outreach event.
- Understand trends of congregants and preferences.
Assistant General Manager/Agency Sales
VerStandig Media
01.2007 - 01.2020
- Assist the General Manager in overseeing all operations of the company and their 4 radio stations: including supervision of all employees, hiring and firing input, budget, programming, sales and business building activities.
- Maximize digital, virtual, and live promotional and marketing events.
- Responsible for reaching goals of agency sales and retail sales.
- Proficient in cold calling, performing client needs analysis, prepare client sales proposals, maximize client advertising budgets.
- Collaborate on creative content for advertising.
- Integrate digital marketing and promotion ideas into advertising campaigns.
- Coordinate on-site client promotional events.
- Maintain client relations.
- Managing all individual National Agency sales accounts through email communication and onsite agency firm visits.
- Manage a National Rep Firm service of geographically placed Sales Reps responsible to drive leads and sales.
- Maintain a pipeline full of sales leads on both agency and retail levels.
- Prepare and conduct proposal presentations to agencies and clients.
- Perform all other relevant tasks essential for increasing the business’s sales.
Future Executive Senior Sales Director
Mary Kay Cosmetics
01.1989 - 01.2007
- Work as a 1099 Contracted Sales Representative.
- Self-motivated with the ability to work independently.
- Develop a core customer base of 250+.
- Manage product inventory.
- Deliver product promotion and product demonstration.
- Develop and strengthen customer retention.
- Recruit core customers to become contracted sales representatives.
- Train personal sales team of 300+ with skills to acquire goals to move through the company career path.
- Conduct weekly group sales meetings.
- Influence and encourage others as they set goals and work to reach levels within the company career path.
- Maintain sales levels to parallel career path position.
- Attended leadership training classes, include top level sales training, ie. John Maxwell training, DISC personal profile system, The Art of Closing the Sale.
Education
Certified Interior Redesigner -
IAP Career College
01.2023
RMP: Radio Marketing Professional course - new sellers
Radio Advertising Bureau
01.2018
Business Administration - undefined
Huntington College
01.1986
Skills
- Customer Service
- Client Retention
- Client engagement
- CRM/Calendar Management
- Data Entry
- Budget Management
- Sales & Marketing Presentations
- Strategic Planning/Goal Setting
- Training/Teaching
- Engaging presentation skills
- Advertising Campaign Management
- Advertising Strategy
- B2B and B2C
- Brand Management
- Administrative Assistant/Receptionist
- Accounting/Bookkeeping
- Collaborative
- Interpersonal Communication
- Dependability
- Effective leadership
- Persuasive
- Time Management
- Project Management
- Event & Promotional Planning
- Creative
- Analytical
- Microsoft Office
- Google Suite
- Quickbooks Pro
- CRM Software
- Social Media
- Email Communication
- Canva Graphic Design
Timeline
Operations/Administrative Office Manager
D&D Sawmill Services
07.2021 - Current
Director of Ministries
Mount Olivet Church
01.2020 - 01.2022
Assistant General Manager/Agency Sales
VerStandig Media
01.2007 - 01.2020
Future Executive Senior Sales Director
Mary Kay Cosmetics
01.1989 - 01.2007
RMP: Radio Marketing Professional course - new sellers
Radio Advertising Bureau
Business Administration - undefined
Huntington College
Certified Interior Redesigner -
IAP Career College