Microsoft Word/Email Communication
Terrie Johnson
Rocky Mount,North Carolina
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Care Access Representative
UNC Health Rex Hospital
11.2022 - Current
- Stay calm under pressure and successfully deal with difficult situations.
- Apply administrative knowledge and courtesy to explain procedures and services to patients.
- Facilitate communication between patients and various departments and staff.
- Respond to inquiries by directing calls to appropriate personnel.
- Help address client complaints through timely corrective actions and appropriate referrals.
- Follow document protocols to safeguard the confidentiality of patient records.
- Verify patient insurance eligibility and enter patient information into the system.
- Resolve customer complaints using established follow-up procedures.
- Answer up to 55-60 high-volume incoming calls, schedule appointments, and distribute electronic faxes.
- Explain financial responsibilities to patients, payment options, and potential collection procedures imposed upon patients and other responsible parties.
- Engage with patients to provide critical information.
- Provided excellent customer service to patients and medical staff.
- Respond to inquiries by directing calls to appropriate personnel.
- Follow document protocols to safeguard all privacy of patient records.
Patient Access Representative
UNC Health Care System, Rocky Mount, NC
06.2020 - 11.2022
- Explained financial responsibilities to patients, payment options, and potential collection procedures imposed upon patients and other responsible parties.
- Collected payments and co-pays from customers using various insurance programs, adjusting amounts based on specific plan directives.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Gathered demographic and insurance information to register patients for medical appointments.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Provided counseling to help patients navigate financial assistance programs for uncovered bills.
- Secured patient privacy by learning and following HIPAA regulations to keep the organization compliant with relevant laws.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Retrieved medical data for physicians and patients.
- Upheld HIPAA regulations and standards for protecting patient information.
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
Education
High School Diploma -
General H.H. Arnold High School
Department Of Defense Dependents Schools, Europe Bachelor of Science - Human Resources Management
University of Mount Olive
Mount Olive, NC10-2027
Skills
- Insurance verification
- Cross-functional coordination
- Verbal and written communication
- HIPAA compliance
- Appointment scheduling
- Pivoting
- Documentation accuracy
- Data entry proficiency
- Conflict resolution
- Customer service
- Registration and admissions
Indoor plants / lawn care/ my parakeet
I enjoy reading about plants that are beneficial to the home. There are some plants that provide oxygen, help sleep well, and clean bad bacteria from the air. I like to read up on this plants and go purchase them from my local Lowes store.
I have found lawn care to be the most relaxing and soothing for my mind and body. I enjoy being able to cut the grass, edge the yard, weed, and plant out door plants from spring to summer.
I have a pet Parakeet I purchased in 2019 from petsmart in 2019. I named her Nephertiti but call her Neffie for short. The spelling of her name is different and that is how I wanted it to be. Neffie she is mainly white with a few blue and black streaks. She has taught me that parakeet can be quite vocal and grumpy. I am never alone as my little companion is always so noisy. I keep her cage open so she can come and go at her leisure.
Software
Timeline
Care Access Representative
UNC Health Rex Hospital
11.2022 - Current
Patient Access Representative
UNC Health Care System, Rocky Mount, NC
06.2020 - 11.2022
High School Diploma -
General H.H. Arnold High School
Bachelor of Science - Human Resources Management
University of Mount Olive
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