Terrie jones
sherwood,AR
Summary
Dynamic educator with expertise in child development, lesson planning, and student engagement. Proven track record in creating individualized learning experiences and fostering collaborative environments that enhance academic growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Teacher
Pediatric Plus
Sherwood Arkansas
06.2021 - Current
- Developed and implemented individualized lesson plans to meet diverse learning needs.
- Collaborated with parents and staff to create supportive educational environments.
- Mentored and trained junior teachers to enhance classroom management skills.
- Assessed student progress using various evaluation tools to ensure academic growth.
- Enhanced curriculum by integrating technology and hands-on activities for engagement.
- Led team meetings to discuss student performance and share best practices among staff.
Call Center Representative
Sprint
Little Rock, AR
02.2011 - 06.2021
- Resolved customer inquiries and issues efficiently, ensuring high satisfaction levels.
- Utilized CRM systems to track interactions and maintain accurate customer records.
- Provided training and support to new representatives, enhancing team performance.
- Streamlined call handling processes, reducing average response times significantly.
- Analyzed call data to identify trends and recommend service improvements.
- Mentored junior staff on best practices for customer engagement and problem resolution.
- Collaborated with cross-functional teams to develop solutions for recurring problems.
- Led initiatives to enhance service quality standards across the department.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-1999
Skills
- Childcare needs
- Lesson planning
- Activity planning
- Conflict resolution
- Classroom management
- Child development
- Behavior modeling
- Parent-teacher communication
- Safety awareness
- Key decision making
- Parent-teacher collaboration
- Lesson development
- Staff development
- Student engagement
- Educational leadership
- Training and mentoring
- Project-based learning
- Differentiated instruction
- Mathematics instruction
- Teacher training
- IEP support
- Subject matter expertise
- Curricula development
- Group and individual instruction
- Special education
- Standards development
- Student records management
- SmartClassroom technology
- Department planning
- Emotional support
- Science instruction
- Instructional methods
- Regulatory compliance
- Collaborative teaching
- Social studies instruction
- Instructional design
Accomplishments
- Dynamic Teaching Techniques - Instructed students in academic subjects using variety of techniques such as phonetics, multisensory learning and repetition to reinforce learning.
- ESL Literacy - Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Won “Teacher of the Month” award at [School Name] in [year].
- Led class to an average [Number]% increase in math and reading standardized test scores during the [year]-[year] school year.
Certification
- [Area of certification], cda - [Timeframe]
Languages
English
Timeline
Lead Teacher
Pediatric Plus
06.2021 - Current
Call Center Representative
Sprint
02.2011 - 06.2021
High School Diploma -
Penn Foster Career School