Terrie Lee
Palm Harbor,FL
Summary
Proven professional with a track record of enhancing client satisfaction and streamlining processes at Diagnostic Clinic Medical Group. Expert in confidentiality adherence and customer service, demonstrating exceptional multitasking abilities and a knack for maintaining composure under pressure. Achieved significant reductions in client wait times through efficient case coordination and intake process improvements. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
15
15
years of professional experience
Work History
Pt Access
Diagnostic Clinic Medical Group
10.2018 - Current
- Worked closely with case managers to ensure seamless coordination of care between multiple providers across various settings.
- Advocated for clients during interdisciplinary team meetings, ensuring their needs and preferences were considered during decision-making processes.
- Streamlined the intake process for better efficiency, resulting in reduced wait times for clients.
- Assisted clients in navigating complex systems to access vital resources like housing assistance or employment support services.
- Enhanced client satisfaction by providing timely and accurate access to services and resources.
- Provided crisis intervention when necessary, demonstrating empathy and professionalism during challenging situations.
- Developed strong relationships with community partners, improving referral networks and increasing access to services for clients.
Customer Service Representative
Lowes Home Improvment
08.2014 - 10.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Cashier
Lowes Home Improvment
03.2009 - 09.2013
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Ben Davis High School
Indianapolis, IN05.1969
Skills
- Confidentiality adherence
- Data entry proficiency
- Assertiveness
- Cross-cultural sensitivity
- Teamwork and Collaboration
- Customer Service
- Punctual and Hardworking
- Attention to Detail
- Calm and Effective Under Pressure
- Multitasking
Timeline
Pt Access
Diagnostic Clinic Medical Group
10.2018 - Current
Customer Service Representative
Lowes Home Improvment
08.2014 - 10.2018
Customer Service Cashier
Lowes Home Improvment
03.2009 - 09.2013
High School Diploma -
Ben Davis High School
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