Olga Wechter
Largo,FL
Summary
Proven Patient Access Representative with a track record of enhancing patient experience at Diagnostic Clinic Medical Group. Excelled in HIPAA compliance and customer service, demonstrating strong empathy and multitasking abilities. Fostered teamwork and improved billing processes, ensuring quality care and efficient patient registration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Was selected Employee of the Month.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
Diagnostic Clinic Medical Group
2009.03 - 2024.08
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Education
High School Diploma -
St. Andrews High School
Kingston, Jamaica05.1966
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Patient check-in
- Multitasking and Organization
Timeline
Patient Access Representative
Diagnostic Clinic Medical Group
2009.03 - 2024.08
High School Diploma -
St. Andrews High School
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