Terrie Vavrek
Avon,IN
Summary
Dynamic and strategic Senior Account Manager skilled in utilizing CRM software to streamline operations and enhance client interactions. Known for resolving issues promptly and implementing process improvements that drive customer loyalty and retention. Results-driven Senior Account Manager with expertise in client relationship management, contract negotiation, and market analysis, driving customer satisfaction and account profitability.
Overview
10
10
years of professional experience
Work History
Senior account manager
Angi
Indianapolis, Indiana
07.2016 - Current
- Cultivated client relationships that significantly improved customer satisfaction and retention rates.
- Collaborated with cross-functional teams to align marketing strategies with client needs.
- Analyzed market trends to provide insights for strategic planning and decision-making.
- Coordinated client meetings to discuss project updates and address concerns proactively.
- Implemented process improvements to streamline account management operations effectively.
- Resolved client issues promptly, ensuring consistent service quality and support satisfaction.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Managed key account relationships, ensuring customer loyalty and retention.
- Negotiated contracts with clients to ensure optimal pricing and terms of agreement.
- Conducted regular meetings with clients to review performance metrics, progress, and future goals.
- Identified and leveraged opportunities for cross-selling products and services, increasing account profitability.
- Collaborated with customers to develop strategic business and account plans.
- Gathered feedback from clients regarding product quality and overall satisfaction levels.
- Coordinated with colleagues across multiple departments to launch new products or services into existing accounts.
- Collaborated with internal departments such as marketing, operations, finance. to ensure successful execution of projects.
- Proactively identified areas of improvement within assigned accounts' operations.
- Cross-sold additional products and services to increase profitability within accounts.
- Maintained detailed records of all account activity including sales orders, invoices, payments.
- Verified and updated account information to keep details current.
- Acted as main point of contact in matters relating to client concerns and needs.
- De-escalated customer interactions by providing alternative solutions to issues.
- Onboarded new team members to integrate into organization.
- Managed a portfolio of XX key accounts, ensuring high levels of customer satisfaction and retention.
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Negotiated contracts and secured deals that established mutually beneficial terms for the company and clients.
- Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
- Established strong relationships with decision-makers and influencers within client organizations.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
Education
Associate of Science - Respiratory Therapy
Ivy Tech
South Bend, INSkills
- Client relationship management
- Contract negotiation
- Sales forecasting
- Market analysis
- Strategic planning
- CRM software utilization
- Process improvement
Timeline
Senior account manager
Angi
07.2016 - Current
Associate of Science - Respiratory Therapy
Ivy Tech