terrie williams
Rockville Centre,NY
Overview
22
22
years of professional experience
Work History
Manager
Ahrc Nassau
189 Wheatly Rd
03.2004 - Current
- Led team initiatives to enhance operational efficiency and service delivery.
- Developed training programs to improve staff performance and client interactions.
- Implemented quality assurance protocols to ensure compliance with organizational standards.
- Collaborated with cross-functional teams to streamline processes and reduce costs.
- Fostered a culture of continuous improvement through regular performance evaluations and feedback sessions.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Bachelor of Science - Human Resources Management
SUNY Empire State College
Saratoga Springs, NY05-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Ahrc Nassau
03.2004 - Current
Bachelor of Science - Human Resources Management
SUNY Empire State College