TERRIE T. HALL
MSN, RN, CMSRN NC License #221402
Wilmington,NC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Care Management Team Lead, Medicaid & Medicare
MedNorth Health Center
Wilmington, North Carolina
02.2024 - 12.2024
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Registered Nurse Lead
Novant Health Michael Jordan Clinic
Wilmington, North Carolina
10.2023 - 01.2024
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Assistant Director of Nursing
Novant Health New Hanover Regional Medical Center
Wilmington, NC
06.2022 - 10.2023
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Performed rounds to observe care and interview staff, residents, and families.
- Established new policies and updated existing policies to improve standard of care for patients.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Identified department issues to recommend corrective actions.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Spearheaded and implemented new projects to expand scope of engagement.
- Recruited, hired and trained Clinical Support Coordinators in Work Force Management Scheduling System, providing direct supervision, ongoing staff development and continuing education to employees.
Clinical Manager - Orthopedic & Neurology Trauma
New Hanover Regional Medical Center
Wilmington, NC
02.2021 - 06.2022
- Managed daily operations of 60-person clinic supporting approximately 43 patients per week.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Monitored, analyzed and corrected staff performance and worked with nurse educator to raise standards of practice.
- Facilitate hiring of qualified clinical and non-clinical personnel by interview applicants and making recommendations for employment.
- Managed 60 employees with various personalities and from different cultures for large orthopedic/neuro trauma unit.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Regularly evaluated employee performance and provided feedback.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
- Reviewed operational policies and recommended solutions and change to medical director.
Clinical Office Manager
EmergeOrtho
Wilmington, NC
03.2017 - 11.2020
- Managed team of 72 employees, overseeing hiring, training, and professional growth of employees.
- Completed bi-weekly payroll for 72 employees.
- Supervised clinical, scheduling and radiology employees, including scheduling needs, recruitment, interviewing, hiring, training, performance reviews, and disciplinary actions.
- Accountable for ensuring quality patient care through direct supervision of all clinical personnel assigned to four office locations.
- Demonstrate knowledge, judgment, expertise, and managerial skills to ensure smooth functioning of four office location on 24 hour basis.
- Serve as liaison, resource, and educator for other clinical departments integrated into organization's overall operation.
- Protect patients, families, employees, and visitors by adhering to and maintaining infection control policies and protocols, and OSHA regulations and standards.
- Assisted with organization of formal safety committee program which included developing safety companions for each office location.
- Designed and implemented student mentoring and internship program.
- Designed medical assistant annual training program.
- Provided advocacy, education, and leadership training to clinical staff.
Administrative Nursing Coordinator - IP Surgery
NEW HANOVER REGIONAL MEDICAL CENTER
Wilmington, NC
01.2012 - 02.2017
- Co-Managed team of 60+ employees, overseeing hiring, training, and professional growth of employees.
- Maintain current clinical skills and certifications to support t delivery of care, performs job duties of registered nurse to include all aspects of nursing process
- Provide support for Manager in daily patient care activities, personnel, and department operations
- Co-Managed patient throughput daily to ensure safe placement of patients
- Assist with development of department staffing schedules and make appropriate staffing adjustments to meet staffing targets
- Provide education to staff as needed, assists in tracking adherence to all mandatory education and assists with staff development
- Lead patient care conferences and ensure active participation by all interdisciplinary team members.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Reviewed staffing patterns, quantities and nursing units' census to meet patient needs and budgetary controls.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
Registered Nurse - IP Surgery
New Hanover Regional Medical Center
Wilmington, NC
02.2008 - 12.2011
- Manage care for trauma, orthopedic, gastrointestinal, and urological patients
- Provide individualized education, customized for patient and family
- Perform therapeutic nursing interventions for surgical patient as established by plan of care.
- Document patient assessment findings, physical / psychosocial responses to nursing intervention, and progress towards problem resolution.
- Perform appropriate treatments, including, but not limited to, post-op dressing and PCA pump maintenance, continuous bladder irrigation, wound vac system dressings, JP and peg tubes, ostomy care, IV drug therapy, chest tube care and telemetry monitoring.
- Coordinate care for patients during preoperative, postoperative, and discharge phases.
- Maintain excellent relationships with physicians, keeping lines of communication open while gaining trust as effective member of nursing team.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options
Education
Masters of Science - Nursing
Western Governors University
UT 08.2020 - 08.2023
Bachelors of Science - Nursing
University of North Carolina At Wilmington
Wilmington, NC 05.2004 - 1 2007
Skills
Policy and procedure modification
Payroll and budgeting
Staff Management
Workflow planning
Critical Thinking
Active Listening
Written Communication
Decision Making
Effective communication
Staff supervision
Operations oversight
Patient Flow
Proficient in Information Workforce Management
Risk Management
Accomplishments
- Collaborated with team of 10 in the development of the Patient Discharge Lounge to improve patient flow throughout organization.
- Documented and resolved patient delays with discharge which led to increased beds for the Transition Unit and Patient Discharge lounge.
Nursing Journal Publication: AMSN Legislative Team: Advancing the Profession Through Advocacy. MedSurg Matters, November/December 2018. 27(6), 15.
Continuing Education: North Carolina Infection Control Curriculum for Outpatient Healthcare Settings. September 11, 2020
Nursing Professional Development Project: Improving Skin Assessments and Pressure Ulcer Intervention to Increase Quality of Care in High Risk Population (August 2014)
Affiliations
- Academy of Medial Surgical Nurses
- Delta Sigma Theta Sorority, INC
Certification
Certified Medical-Surgical Registered Nurse
Timeline
Care Management Team Lead, Medicaid & Medicare
MedNorth Health Center
02.2024 - 12.2024
Registered Nurse Lead
Novant Health Michael Jordan Clinic
10.2023 - 01.2024
Assistant Director of Nursing
Novant Health New Hanover Regional Medical Center
06.2022 - 10.2023
Clinical Manager - Orthopedic & Neurology Trauma
New Hanover Regional Medical Center
02.2021 - 06.2022
Masters of Science - Nursing
Western Governors University
08.2020 - 08.2023
Clinical Office Manager
EmergeOrtho
03.2017 - 11.2020
Administrative Nursing Coordinator - IP Surgery
NEW HANOVER REGIONAL MEDICAL CENTER
01.2012 - 02.2017
Registered Nurse - IP Surgery
New Hanover Regional Medical Center
02.2008 - 12.2011
Bachelors of Science - Nursing
University of North Carolina At Wilmington
05.2004 - 1 2007