TERRIE T. HALL
MSN, RN, CMSRN NC License #221402
Wilmington,NC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Care Management Team Lead, Medicaid & Medicare
MedNorth Health Center
Wilmington, North Carolina
02.2024 - 12.2024
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Registered Nurse Lead
Novant Health Michael Jordan Clinic
Wilmington, North Carolina
10.2023 - 01.2024
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Assistant Director of Nursing
Novant Health New Hanover Regional Medical Center
Wilmington, NC
06.2022 - 10.2023
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Performed rounds to observe care and interview staff, residents, and families.
- Established new policies and updated existing policies to improve standard of care for patients.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Identified department issues to recommend corrective actions.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Spearheaded and implemented new projects to expand scope of engagement.
- Recruited, hired and trained Clinical Support Coordinators in Work Force Management Scheduling System, providing direct supervision, ongoing staff development and continuing education to employees.
Clinical Manager - Orthopedic & Neurology Trauma
New Hanover Regional Medical Center
Wilmington, NC
02.2021 - 06.2022
- Managed daily operations of 60-person clinic supporting approximately 43 patients per week.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Monitored, analyzed and corrected staff performance and worked with nurse educator to raise standards of practice.
- Facilitate hiring of qualified clinical and non-clinical personnel by interview applicants and making recommendations for employment.
- Managed 60 employees with various personalities and from different cultures for large orthopedic/neuro trauma unit.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Regularly evaluated employee performance and provided feedback.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
- Reviewed operational policies and recommended solutions and change to medical director.
Clinical Office Manager
EmergeOrtho
Wilmington, NC
03.2017 - 11.2020
- Managed team of 72 employees, overseeing hiring, training, and professional growth of employees.
- Completed bi-weekly payroll for 72 employees.
- Supervised clinical, scheduling and radiology employees, including scheduling needs, recruitment, interviewing, hiring, training, performance reviews, and disciplinary actions.
- Accountable for ensuring quality patient care through direct supervision of all clinical personnel assigned to four office locations.
- Demonstrate knowledge, judgment, expertise, and managerial skills to ensure smooth functioning of four office location on 24 hour basis.
- Serve as liaison, resource, and educator for other clinical departments integrated into organization's overall operation.
- Protect patients, families, employees, and visitors by adhering to and maintaining infection control policies and protocols, and OSHA regulations and standards.
- Assisted with organization of formal safety committee program which included developing safety companions for each office location.
- Designed and implemented student mentoring and internship program.
- Designed medical assistant annual training program.
- Provided advocacy, education, and leadership training to clinical staff.
Administrative Nursing Coordinator - IP Surgery
NEW HANOVER REGIONAL MEDICAL CENTER
Wilmington, NC
01.2012 - 02.2017
- Co-Managed team of 60+ employees, overseeing hiring, training, and professional growth of employees.
- Maintain current clinical skills and certifications to support t delivery of care, performs job duties of registered nurse to include all aspects of nursing process
- Provide support for Manager in daily patient care activities, personnel, and department operations
- Co-Managed patient throughput daily to ensure safe placement of patients
- Assist with development of department staffing schedules and make appropriate staffing adjustments to meet staffing targets
- Provide education to staff as needed, assists in tracking adherence to all mandatory education and assists with staff development
- Lead patient care conferences and ensure active participation by all interdisciplinary team members.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Reviewed staffing patterns, quantities and nursing units' census to meet patient needs and budgetary controls.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
Registered Nurse - IP Surgery
New Hanover Regional Medical Center
Wilmington, NC
02.2008 - 12.2011
- Manage care for trauma, orthopedic, gastrointestinal, and urological patients
- Provide individualized education, customized for patient and family
- Perform therapeutic nursing interventions for surgical patient as established by plan of care.
- Document patient assessment findings, physical / psychosocial responses to nursing intervention, and progress towards problem resolution.
- Perform appropriate treatments, including, but not limited to, post-op dressing and PCA pump maintenance, continuous bladder irrigation, wound vac system dressings, JP and peg tubes, ostomy care, IV drug therapy, chest tube care and telemetry monitoring.
- Coordinate care for patients during preoperative, postoperative, and discharge phases.
- Maintain excellent relationships with physicians, keeping lines of communication open while gaining trust as effective member of nursing team.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options
Education
Masters of Science - Nursing
Western Governors University
UT 08.2020 - 08.2023
Bachelors of Science - Nursing
University of North Carolina At Wilmington
Wilmington, NC 05.2004 - 1 2007
Skills
Policy and procedure modification
Accomplishments
- Collaborated with team of 10 in the development of the Patient Discharge Lounge to improve patient flow throughout organization.
- Documented and resolved patient delays with discharge which led to increased beds for the Transition Unit and Patient Discharge lounge.
Nursing Journal Publication: AMSN Legislative Team: Advancing the Profession Through Advocacy. MedSurg Matters, November/December 2018. 27(6), 15.
Continuing Education: North Carolina Infection Control Curriculum for Outpatient Healthcare Settings. September 11, 2020
Nursing Professional Development Project: Improving Skin Assessments and Pressure Ulcer Intervention to Increase Quality of Care in High Risk Population (August 2014)
Affiliations
- Academy of Medial Surgical Nurses
- Delta Sigma Theta Sorority, INC
Certification
Certified Medical-Surgical Registered Nurse
Timeline
Care Management Team Lead, Medicaid & Medicare
MedNorth Health Center
02.2024 - 12.2024
Registered Nurse Lead
Novant Health Michael Jordan Clinic
10.2023 - 01.2024
Assistant Director of Nursing
Novant Health New Hanover Regional Medical Center
06.2022 - 10.2023
Clinical Manager - Orthopedic & Neurology Trauma
New Hanover Regional Medical Center
02.2021 - 06.2022
Masters of Science - Nursing
Western Governors University
08.2020 - 08.2023
Clinical Office Manager
EmergeOrtho
03.2017 - 11.2020
Administrative Nursing Coordinator - IP Surgery
NEW HANOVER REGIONAL MEDICAL CENTER
01.2012 - 02.2017
Registered Nurse - IP Surgery
New Hanover Regional Medical Center
02.2008 - 12.2011
Bachelors of Science - Nursing
University of North Carolina At Wilmington
05.2004 - 1 2007