Terrika Baker
Greenacers
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Private Investigator
Shannon Investigations
West Palm Beach, FL
09.2025 - Current
- Conducted comprehensive background investigations to uncover critical information for clients.
- Analyzed evidence and surveillance data to develop actionable insights for case resolution.
- Collaborated with law enforcement agencies to facilitate information exchange and enhance investigation outcomes.
- Developed and maintained detailed case files, ensuring accuracy and thorough documentation of findings.
- Trained junior investigators on investigative techniques, enhancing team performance and expertise.
- Led high-stakes investigations involving complex legal matters, ensuring compliance with regulations and ethical standards.
- Staked out locations to locate individuals and gather evidence of unlawful activities.
- Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
Group Leader
CSL Plasma
West Palm Beach, FL
05.2023 - 10.2025
- Led team in operational efficiency and adherence to safety protocols.
- Managed daily plasma collection processes, ensuring compliance with regulatory standards.
- Trained and mentored staff on best practices and procedural updates.
- Streamlined workflow processes to enhance productivity and reduce turnaround time.
- Conducted performance evaluations to identify areas for improvement and development.
- Implemented quality control measures to maintain high service standards in plasma donation.
- Fostered a collaborative environment, promoting teamwork and morale among staff members.
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Delegated tasks strategically and monitored progress for timely completion.
- Monitored team performance to identify productivity improvement opportunities.
Security Guard
Platinum Group Security
Boynton Beach, FL
11.2018 - 02.2020
- Monitored premises to ensure safety and security for residents and property.
- Conducted regular patrols, identifying and addressing potential security risks.
- Responded promptly to alarms and incidents, coordinating with local authorities as needed.
- Maintained detailed logs of daily activities, incidents, and observations for record-keeping.
- Implemented access control procedures, ensuring authorized entry only to designated areas.
- Trained new security personnel on protocols, emergency response procedures, and system usage.
Asst. Manager
Wendy’s
02.2017 - 04.2018
- Maintain employee labor for store
- Open/Close store on a daily basis
- Place weekly food orders for restaurant
- Make sure each staff members shows great Customer Service to all guest throughout work hours
- Pulled applications for interviews of perspective employers
- Resolved complaints promptly and professionally
- Running shifts
Shift Manager
Burger King
10.2015 - 12.2016
- Created weekly schedule
- Managed the everyday store operations
- Ensured bottom line for each day has been met
- Conducted daily/weekly inventory
- Worked along side General Manger with the interview and hiring process of new employers
- Followed procedures for safe food preparation, assembly, and presentation
- Management
Crew Trainer
McDonalds
06.2013 - 08.2014
- Trained new employees in the various store protocols
- Explained the functions of the restaurant environment
- Provided new employees with knowledge of expectations
- Training
Education
High School Diploma -
Palm Beach Lakes Community High School
West Palm Beach, FLNo Degree - Phlebotomy Certification
Cambridge College of Healthcare & Technology
Delray Beach, FL03-2022
Associate of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH09-2029
Skills
- Evidence gathering
- Accident reconstruction
- Surveillance
- Fraud investigations
Accomplishments
- For have been working in the customer service field for five plus years I have accomplished and achieved my expectations. Not only did I receive employee of the month in 2016 while still working as a regular cashier at burger king, I have also worked hard for many certifications. I became ServSafe certified on March of 2016, I also received my restaurant Foundation in April of 2016. Continuing my education, I was certified as a Phlebotomist in May of 2017. While working in these different locations and aspects, I was also ale to gain
- Management experience
- Cash policies
- Money management
- Customer service
- Time management
- Communication skills
- Team work skills
Timeline
Private Investigator
Shannon Investigations
09.2025 - Current
Group Leader
CSL Plasma
05.2023 - 10.2025
Security Guard
Platinum Group Security
11.2018 - 02.2020
Asst. Manager
Wendy’s
02.2017 - 04.2018
Shift Manager
Burger King
10.2015 - 12.2016
Crew Trainer
McDonalds
06.2013 - 08.2014
High School Diploma -
Palm Beach Lakes Community High School
No Degree - Phlebotomy Certification
Cambridge College of Healthcare & Technology
Associate of Science - Criminal Justice
Southern New Hampshire University