Terrill Chester
Baltimore,MD
Summary
Skilled General Manager with a focus on pastry production and food handling safety. Known for implementing efficient inventory management systems and maintaining cleanliness standards, ensuring high-quality service and customer satisfaction.
Overview
19
19
years of professional experience
Work History
General Manager
Paris Baguette
Towson, MD
04.2025 - Current
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Developed and implemented staff training programs, enhancing team productivity and service quality.
- Analyzed sales data to optimize product offerings and improve inventory management processes.
- Coordinated marketing initiatives to increase brand visibility and drive foot traffic.
- Managed daily pastry production to ensure quality and consistency.
- Trained and supervised junior pastry staff in techniques and safety protocols.
- Maintained high standards of cleanliness and organization in the pastry kitchen.
- Implemented inventory management system to minimize food spoilage and reduce costs.
General Manager
Panera Bread
Security Blvd
04.2023 - 04.2025
- Oversaw compliance with health and safety regulations, maintaining high standards across all locations.
- Fostered a positive work environment by promoting teamwork and employee engagement activities.
- Streamlined operational workflows, reducing wait times and improving overall customer experience.
- Established strategic partnerships with local suppliers to enhance product sourcing and quality control.
Sous Chef
Manor Hill Tavern
Ellicott City, MD
06.2018 - 01.2023
- Supervised kitchen operations, ensuring adherence to quality standards and safety protocols.
- Developed and executed seasonal menus, incorporating local ingredients and culinary trends.
- Trained and mentored junior kitchen staff, fostering skill development and teamwork.
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
General Manager
Kentucky Fried Chicken
Baltimore, MD
02.2007 - 08.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
High School Diploma -
Walbrook High School
2000 Edgewood St.05-1997
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Pastry techniques
- Pastry preparation
- Cake decoration
- Food handling safety
- Strong communication skills
Timeline
General Manager
Paris Baguette
04.2025 - Current
General Manager
Panera Bread
04.2023 - 04.2025
Sous Chef
Manor Hill Tavern
06.2018 - 01.2023
General Manager
Kentucky Fried Chicken
02.2007 - 08.2017
High School Diploma -
Walbrook High School