Summary
Overview
Work History
Education
Skills
Timeline
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Terrinecia Batteast

Hattiesburg,Mississippi

Summary

Dependable team member with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.

Overview

8
8
years of professional experience

Work History

Crew Member

Taco Bell
Hattiesburg, MS
08.2023 - Current
  • Scrubbed and polished counters to remove debris and food.
  • Cross-trained in multiple positions for increased team versatility.
  • Assembled and served meals according to specific guest requirements.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Delivered friendly, efficient customer service at all times.
  • Prepared and served food according to established guidelines and recipes.

Associate

Walmart
Hattiesburg, MS
03.2021 - 12.2023
  • Help customer needs through active listening skills.
  • Recommended, selected and located merchandise based on customer desires.
  • Trained new employees on sales floor procedures and protocols.
  • Answered store and merchandise questions and led customers to wanted items.
  • Bagged or packaged purchases and wrapped gifts.
  • Participated in weekly team meetings to discuss goals and strategies.
  • Cross-trained in multiple departments for increased versatility.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Communicated clearly with customers in person and via telephone, driving positive experiences.
  • Answered customer questions and provided store information.
  • Assisted customers with selecting items and answering questions about products.

Customer Service Representative

SaviLinx
Hattiesburg, MS
10.2020 - 02.2021
  • Maintained up-to-date knowledge of company policies and procedures.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Assisted customers via email, chat, and social media platforms.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Delivered exceptional service by empathizing with customer concerns.

Crew Member

Taco Bell
Hattiesburg, MS
06.2016 - 10.2020
  • Cross-trained in multiple positions for increased team versatility.
  • Scrubbed and polished counters to remove debris and food.
  • Assembled and served meals according to specific guest requirements.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Prepared and served food according to established guidelines and recipes.
  • Managed inventory and restocked food and supplies as needed.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Demonstrated excellent multitasking abilities during busy periods.
  • Consistently met or exceeded company targets for speed of service.
  • Managed drive-thru orders accurately under high-pressure situations.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Implemented promotional strategies to increase sales during peak hours.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Monitored food quality to ensure consistency and safety standards.
  • Participated in weekly team meetings to discuss performance metrics.

Education

High School Diploma -

Gentry High School
Indianola, MS
05-2016

Associate of Science - Nursing

Pearl River Community College
Hattiesburg, MS

Skills

  • Menu Memorization
  • Drive-Thru Operations
  • Beverage Preparation
  • Customer Service
  • Order Management
  • Customer Engagement
  • Positive Company Representation
  • Store Opening and Closing
  • Clear Communication
  • Valid Driver's License
  • Equipment Maintenance
  • Cash Handling
  • Time Management

Timeline

Crew Member

Taco Bell
08.2023 - Current

Associate

Walmart
03.2021 - 12.2023

Customer Service Representative

SaviLinx
10.2020 - 02.2021

Crew Member

Taco Bell
06.2016 - 10.2020

High School Diploma -

Gentry High School

Associate of Science - Nursing

Pearl River Community College

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Terrinecia Batteast