Terrique Harness
Irving,Texas
Summary
Safety-focused operations professional with 15+ years of experience in warehouse operations, manufacturing, logistics, production, and leadership. Proven ability to perform in physically demanding, fast-paced environments while maintaining safety, productivity, and quality standards. Experienced working 12-hour shifts, mandatory overtime, and high-volume distribution operations. Skilled in operating electric pallet jacks, RF scanners, voice-directed picking systems, and industrial equipment. Recognized for reliability, mechanical aptitude, teamwork, and a strong commitment to operational excellence. Seeking to build a long-term career with BNSF Railway
Overview
2027
2027
years of professional experience
Work History
Crew Member Cook
McDonald's
2010 - 2011
- Prepared food items according to standardized recipes and safety guidelines.
- Operated kitchen equipment, ensuring safe usage and maintenance procedures were followed.
- Collaborated with team members to maintain efficient kitchen operations during peak hours.
- Managed inventory levels, assisting in stock rotation and minimizing waste effectively.
Laborer
Tree & Landscape
2012 - 2013
- Operated various landscaping tools and equipment to perform tree trimming and removal tasks.
- Assisted in planting, pruning, and maintaining trees and shrubs to enhance landscape aesthetics.
- Followed safety protocols to ensure a secure work environment during outdoor operations.
- Collaborated with team members on project timelines to achieve efficient workflow on job sites.
Stocker / Machine Operator
Dickies Williamson
01.2013 - 2015
- Began as stocker, organizing warehouse shelves and replenishing inventory.
- Promoted to machine operator, handling production equipment safely and efficiently.
- Maintained accurate stock levels and supported order fulfillment.
- Followed OSHA safety guidelines and contributed to team productivity goals.
Picker
Haggar Clothing
2015 - 2016
- Accurately picked and packed apparel orders for shipment, meeting daily productivity quotas.
- Verified product quality and ensured accurate labeling.
- Worked in a fast-paced distribution environment while maintaining safety and accuracy standards.
- Assisted with organizing warehouse stock to improve efficiency.
Bulk Order Filler
YETI Coolers
2016 - 2016
- Operated pallet jacks and forklifts to transport bulk orders efficiently.
- Collaborated with team members to fulfill high-volume customer orders accurately.
- Maintained organized inventory systems to streamline order fulfillment processes.
- Inspected products for quality assurance before packaging and shipping.
Industrial Sewing Machine Operator
Sleeptronic
2015 - 2016
- Operated industrial sewing machines to assemble high-quality mattress covers.
- Maintained equipment by performing routine maintenance and troubleshooting minor issues.
- Inspected finished products for quality assurance and adherence to specifications.
- Collaborated with team members to streamline production processes and enhance efficiency.
Heavy Duty Dispatcher
GoodSam RV
2016 - 2017
- Coordinated dispatch operations to ensure timely delivery of RV parts and services.
- Monitored communication systems to track vehicle locations and optimize routes.
- Collaborated with service teams to prioritize urgent requests and allocate resources effectively.
- Managed scheduling for incoming service calls, enhancing workflow efficiency.
Machine Operator/ Cryovac
Cargill
2017 - 2019
- Operated machinery to ensure efficient production flow and meet daily output targets.
- Conducted routine inspections to maintain equipment functionality and compliance with safety standards.
- Loaded raw materials into machines while adhering to operational protocols and safety guidelines.
- Assisted in training new operators on equipment handling and safety procedures to enhance team performance.
Material Handler
Mary Kay
01.2019 - 2020
- Loaded/unloaded freight and transferred materials using pallet jacks and forklifts.
- Supported shipping and receiving operations by scanning, labeling, and staging products.
- Conducted cycle counts and assisted with inventory control.
- Collaborated with team members to meet production and shipping deadlines.
Collections Agent/ Manager
Exeter Finance
2019 - 2021
- Utilized negotiation techniques to resolve outstanding debts with customers.
- Coordinated payment plans, ensuring compliance with company policies and regulations.
- Conducted thorough account reviews to identify high-risk accounts for proactive follow-up.
- Developed effective communication strategies to maintain positive customer relationships.
- Assisted team members in refining collection processes to enhance overall efficiency.
- Provided training support for new hires on company protocols and software systems.
- Collaborated with management to implement strategies that reduced delinquency rates effectively.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
SBA Loan Officer
Brillient( Contractor)
2021 - 2022
- Evaluated loan applications to assess eligibility and risk factors.
- Collaborated with clients to gather documentation required for loan processing.
- Analyzed credit reports to determine borrower financial history and repayment capability.
- Provided guidance on terms and conditions of loan products to prospective borrowers.
NYCHA Loan Officer ( Contractor)
Guidehouse
2023 - 2024
- Handled government-related applications while ensuring accuracy and confidentiality.
- Managed documentation and verification processes for timely loan approvals.
- Collaborated with underwriting teams to streamline loan processing workflows.
Customer Support Specialist
CompTIA
2024 - 2026
- Managed approximately 75 customer support cases per day through Zendesk while consistently meeting productivity and quality standards.
- Resolved customer inquiries related to CompTIA certification exams, scheduling, account access, and testing policies through email and live chat.
- Collaborated with cross-functional teams to investigate and resolve escalated customer issues.
- Utilized AI-assisted tools, including Microsoft Copilot and internal GPT solutions, to improve response quality and efficiency.
- Partnered with the Netomi team to test, evaluate, and improve AI-generated customer support responses by providing operational feedback and real-world use cases.
- Assisted with live chat support during peak business periods while maintaining service-level expectations.
- Maintained accurate case documentation and ensured compliance with company procedures and customer service standards.
- Adapted quickly to new technologies, workflows, and process improvements within a fast-paced support environment.
Order Builder
Coca Cola Bottling Co
07.2026 - Current
- Operated pallet jacks and hand trucks to optimize order building efficiency.
- Assembled beverage orders accurately according to customer specifications.
- Maintained cleanliness and organization of work area to adhere to safety standards.
- Collaborated with team members to streamline workflow processes for improved productivity.
Education
No Degree -
Florida Memorial University
High School Diploma -
Woodrow Wilson
Dallas, TXSkills
- Pallet jack and forklift operation
- Receiving and shipping logistics
- Cycle counting and inventory management
- Order packing and picking processes
- Machine operation skills
- Warehouse equipment handling expertise
- electric pallet jack and RF scanner proficiency
- Voice picking headset application
- Building orders efficiently
- Material handling techniques
- Industrial sewing machine expertise
- Cryovac machinery operation skills
- Production equipment oversight
- effective quality control and inspection practices
- oSHA safety compliance standards
- dependable teamwork skills
- good knowledge of Zendesk
- general CRM systems understanding
- efficient use of Microsoft Office tools
- good familiarity with Microsoft Copilot
- effective use of AI customer support tools
- documentation management skills
Timeline
Order Builder
Coca Cola Bottling Co
07.2026 - Current
Material Handler
Mary Kay
01.2019 - 2020
Stocker / Machine Operator
Dickies Williamson
01.2013 - 2015
Crew Member Cook
McDonald's
2010 - 2011
Laborer
Tree & Landscape
2012 - 2013
Picker
Haggar Clothing
2015 - 2016
Bulk Order Filler
YETI Coolers
2016 - 2016
Industrial Sewing Machine Operator
Sleeptronic
2015 - 2016
Heavy Duty Dispatcher
GoodSam RV
2016 - 2017
Machine Operator/ Cryovac
Cargill
2017 - 2019
Collections Agent/ Manager
Exeter Finance
2019 - 2021
SBA Loan Officer
Brillient( Contractor)
2021 - 2022
NYCHA Loan Officer ( Contractor)
Guidehouse
2023 - 2024
Customer Support Specialist
CompTIA
2024 - 2026
No Degree -
Florida Memorial University
High School Diploma -
Woodrow Wilson