Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Professional Associations
Languages
Timeline
Generic

Terriya Washington

Jacksonville,FL

Summary

Driven HIM professional with a proven track record in auditing, compliance, and EHR optimization. Skilled in leading special projects that enhance efficiency and accuracy, such as automating deficiency tracking systems and facilitating external audits. Adept at training and mentoring staff to implement standardized workflows, ensuring seamless document management and regulatory compliance. Known for adaptability, creativity, and a results-oriented mindset. Experienced with Epic, OnBase, and Wellsky EMR systems, with a strong commitment to maintaining data integrity and improving healthcare operations. Recognized for excellent problem-solving skills, a proactive approach to new tasks, and the ability to deliver measurable results in fast-paced environments.

Overview

16
16
years of professional experience
1
1
Certification

Work History

HIM Specialist

Reunion Rehabilitation Hospital Jacksonville
11.2023 - Current
  • Conduct audits of medical records to ensure compliance with regulatory standards and organizational policies.
  • Manage requests for medical record releases, maintain accuracy and patient confidentiality.
  • Led special projects including:
  • Targeted Patient Encounter (TPE): Conducted comprehensive reviews of 20 patient records to ensure documentation accuracy.
  • External Audit: Facilitated the review and submission of records for 5 patients, meeting tight deadlines and audit requirements.
  • Wellsky EMR Project: Developed a system for tracking deficiencies that automatically notifies practitioners of missing or incomplete documents, reducing manual processing and improving workflow efficiency.

HIM Specialists

Mayo Clinic
10.2022 - 02.2023
  • Responsible for the comprehensive processing of CC and patient-directed requests for medical information using Epic and OnBase.
  • Open and process incoming mail, verify authorizations, request historical medical records, and prepare correspondence in response to a request for medical information.

Customer Service Representative

Boat US
01.2019 - 08.2019
  • Coordinated dispatch for water and road towing assistance and managed membership accounts with accuracy.
  • Special projects as needed.
  • Conducted an audit of membership data to verify policy effective and expiration dates, ensuring accuracy for towing services.

SFPP Account Representative

State Farm Insurance
10.2017 - 05.2018
  • Perform account maintenance for State Farm Payment Plan accounts.
  • Respond both orally and in writing to inquiries from policyholders, agency force, general departments, mortgage companies, banks, claim representatives, and department employees.
  • Support flexible billing options program.
  • Provide exceptional customer service and build relationships with both internal and external customers.
  • Apply process guidelines and use independent judgment, reasoning, and critical thinking to make decisions.

Court Records Clerk

Clerk of the Court
06.2013 - 10.2017
  • Effectively maintain records for civil and criminal traffic citations sustaining less than 2% margin error.
  • Efficiently handle member calls via telephone exceeding hourly call quotas.
  • Adopt and adhere to policies and procedures for the county clerk’s office operations.
  • Research cases and respond to customers with accurate information in person, by mail, or by phone.
  • Receive verify, and process payments accurately without excessive overages, shortages, revisions, or voids using both Showcase and the MyFlorida County payment system.

Certified Nursing Assistant

Apex Healthcare
08.2009 - 08.2013
  • Provided care as defined by the RN/PT/OT/ST per agency guidelines including medical history.
  • Assist/provide patient with activities of daily living (ADLs), ensuring their comfort and safety.

Education

Associate of Science Degree - Health Information

St. Johns River State College
08.2022

Certification - CNA

Affordable Training
10.2005

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Team collaboration
  • Compliance monitoring
  • Organizational skills
  • Task prioritization
  • Decision-making
  • Process improvement
  • Reliability
  • Issue research

Accomplishments

  • Collaborated with team of 3 in the development of streamlined patient management.
  • Documented and resolved data entry discrepancies which led to 25%.
  • Achieved compliance with new healthcare regulations through effectively helping with auditing processes and staff training.

Certification

  • Registered Health Information Technician (RHIT), 01/23, The American Health Information Management Association
  • Notary Public, 01/19 - Present, American Association of Notaries

Professional Associations

  • American Health Information Management Association (AHIMA)
  • Florida Health Information Management Association (FHIMA)
  • Northeast Florida Health Information Management Association (NEHIMA)
  • HIT Student Association, St. Johns River State College

Languages

English
Native or Bilingual

Timeline

HIM Specialist

Reunion Rehabilitation Hospital Jacksonville
11.2023 - Current

HIM Specialists

Mayo Clinic
10.2022 - 02.2023

Customer Service Representative

Boat US
01.2019 - 08.2019

SFPP Account Representative

State Farm Insurance
10.2017 - 05.2018

Court Records Clerk

Clerk of the Court
06.2013 - 10.2017

Certified Nursing Assistant

Apex Healthcare
08.2009 - 08.2013

Certification - CNA

Affordable Training

Associate of Science Degree - Health Information

St. Johns River State College

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Terriya Washington