Terry Angle
Astor,FL
Summary
Trustworthy Fiber Optic Technician and i&r tech committed to supplying reliable phone, internet and cable services. Meticulous worker conducts timely inspections to repair old systems and maintain quality performance. Keeps track of signal strength to optimize speeds and installs new and updated systems when appropriate.
Overview
14
14
years of professional experience
Work History
Fiber Optic Technician /I&R Technician
Lumen (centurylink)
Ocala, FL
12.2023 - 07.2024
- Troubleshot and repaired fiber optic systems.
- Performed maintenance on fiber optic networks.
- Installed, terminated, spliced and tested fiber optic cables.
- Inspected and tested fiber optics equipment to ensure optimal performance.
- Connected wires and cables to terminals and attached and detached various kinds of hardware to wires, cables, buildings or poles.
- Climbed poles and entered tunnels, buildings, trenches or manholes to accomplish various job tasks.
- Performed installation and repair of residential and commercial telephone systems, including wiring and cabling.
- Maintained records of customer service requests to ensure follow-up.
- Troubleshot technical issues related to voice services, such as call forwarding and voicemail.
- Provided technical support for customers regarding products or services offered by the company.
- Conducted tests on circuits and equipment for proper operation according to standards set forth by the company.
Fiber Optic Technician /I&R Technician
wise connect
Ocala, FL
11.2016 - 12.2023
- Connected wires and cables to terminals and attached and detached various kinds of hardware to wires, cables, buildings or poles.
- Created sensors and conducted thorough inspections to locate fiber optic system defects.
- Utilized software applications to monitor and troubleshoot telecom devices from remote locations.
- Spliced cables with hand tools, epoxy or mechanical equipment.
- Installed outside plant fiber optics in manhole and telco boxes.
- Climbed poles and entered tunnels, buildings, trenches or manholes to accomplish various job tasks.
- Measured signal strength of televisions, telephones and internet connections to verify adequate performance.
- Pulled lines to proper tension for safety and durability of installation work.
- Completed line work at heights using bucket trucks and underground using access points.
- Performed installation and repair of residential and commercial telephone systems, including wiring and cabling.
- Troubleshot technical issues related to voice services, such as call forwarding and voicemail.
- Programmed VoIP phone systems to meet customer needs.
- Provided technical support for customers regarding products or services offered by the company.
- Repaired faulty equipment using hand tools, soldering irons, testing devices.
- Conducted tests on circuits and equipment for proper operation according to standards set forth by the company.
- Installed new lines in homes or businesses utilizing a variety of wiring methods.
- Tested connections for integrity before activating them for use by customers.
- Configured routers, switches, modems, gateways and hubs as necessary to provide optimum performance levels for customers' networks.
- Set up VPNs for customers who required secure remote access.
- Resolved customer issues in a timely manner while adhering to established service level agreements.
- Provided training on new technologies or products related to I&R operations.
Cable Installer and Repairer
Kablelink
Ocala, FL
08.2015 - 11.2016
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
- Trained customers on equipment use, setup procedures and troubleshooting strategies.
- Used tools, equipment and vehicles to avoid injuries and mishaps.
- Measured signal strength at utility poles.
- Troubleshot and diagnosed systems using speed, ping and related tests.
Residential Cable Technician
TechSystems SWS
Ocala, FL
03.2014 - 06.2015
- Trained customers on equipment use, setup procedures and troubleshooting strategies.
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
- Scanned customers' cable systems electronically to pinpoint potential problems.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Selected correct tools or methodologies to perform specific cabling tasks.
- Provided customers with dedicated service and support during field visits to drive maximum efficiency.
Dish Network Technician
digital representative service
Ocala, FL
03.2010 - 01.2014
- Assembled and installed communication equipment.
- Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
- Tested connections to verify power supplies and communication link functionality.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Ran wires between components and to outside cable systems.
Education
High School Diploma -
Taylor Middle High School
Pierson, FL06.2008
Skills
- Using Instruments
- Writing Reports
- Maintaining Components
- Safety Awareness
- Diagnosing Issues
- Instructing Customers
- Installing Equipment
- Good Work Ethic
- Friendly, Positive Attitude
- Maintenance & Repair
- Flexible Schedule
- Critical Thinking
- Reliable & Trustworthy
- Active Listening
- Customer Service
Timeline
Fiber Optic Technician /I&R Technician
Lumen (centurylink)
12.2023 - 07.2024
Fiber Optic Technician /I&R Technician
wise connect
11.2016 - 12.2023
Cable Installer and Repairer
Kablelink
08.2015 - 11.2016
Residential Cable Technician
TechSystems SWS
03.2014 - 06.2015
Dish Network Technician
digital representative service
03.2010 - 01.2014
High School Diploma -
Taylor Middle High School
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